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- Tasks: Provide top-notch customer service by managing calls and resolving student inquiries.
- Company: Join a supportive team dedicated to enhancing student experiences.
- Benefits: Enjoy 25 days annual leave, pension scheme, and tuition reimbursement.
- Other info: Flexible hours and opportunities for career growth await you!
- Why this job: Make a difference in students' lives while developing your communication skills.
- Qualifications: Strong communicator with customer service experience and empathy.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Customer Services (Telephony) Officer provides highly professional customer service by answering and managing inbound calls, resolving student inquiries, and escalating issues through our ticketing system.
This role is not eligible for visa sponsorship. We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under‑represented in the sector.
Responsibilities- Handle inbound and outbound queries across all UK offices.
- Resolve student enquiries at first contact when possible; manage complex enquiries via SysAid.
- Provide high quality service in accordance with SLAs.
- Collaborate with the wider Customer Services team on ad‑hoc requests and projects.
- Maintain confidentiality and refer complex issues to specialists.
- Work flexible hours, including occasional evenings and weekends.
- Effective communicator with empathy and clarity in phone and written interactions.
- Exceptional interpersonal skills; ability to engage diverse student and staff backgrounds.
- Experience in customer‑facing roles committed to inclusive, first‑class service.
- Ability to collaborate positively, analyse and resolve issues timely.
- Accurately process information under time constraints with high accuracy.
- Strong organisational skills, managing tasks and priorities efficiently.
- Proficiency in Microsoft Office.
- Adaptability to fast‑paced environments and changing priorities.
- Experience with telephony and ticketing systems.
- Proactive ownership, driving tasks to completion.
- Ability to meet KPIs and SLAs consistently.
- 25 days annual leave, plus 8 public holidays.
- 1‑day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme with NEST.
- Tuition reimbursement for career development courses.
- Cycle to Work scheme.
- Access to GBS “Life” discounts platform, wellbeing centre.
- Reward and recognition programme.
- ÂŁ500 employee referral scheme.
- Discretionary annual performance bonus.
- Specavers eye‑care vouchers.
- Access to a TOTUM discount card and eligibility for a Costco membership.
Customer Service Officer (Telephony) - Greenford in London employer: GEDU Services Pvt. Ltd.
Contact Detail:
GEDU Services Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Telephony) - Greenford in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! When you're on the call, don’t just answer questions—use examples from your past experiences to demonstrate how you’ve handled similar situations. This will make you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Officer (Telephony) - Greenford in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your experience in customer-facing roles and how you’ve resolved inquiries effectively. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of phone interactions, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any relevant experience that showcases your empathy and clarity.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks efficiently! In your application, share examples of how you've managed priorities in fast-paced environments. This will show us that you can handle the dynamic nature of our customer service operations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company culture. Let’s get your application in!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a telephony context. Be ready to discuss how you would handle common scenarios, like resolving student inquiries or managing complex issues. This shows you understand the role and can think on your feet.
✨Showcase Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly and empathetically. Consider doing mock interviews with friends or family, focusing on how you convey information over the phone and in writing.
✨Familiarise Yourself with the Tools
Get to know the telephony and ticketing systems mentioned in the job description. If you have experience with similar tools, be prepared to share specific examples of how you've used them to enhance customer service in previous roles.
✨Demonstrate Your Adaptability
This role requires flexibility, so think of examples from your past where you've successfully adapted to changing priorities or fast-paced environments. Highlighting your ability to manage tasks efficiently under pressure will make you stand out.