At a Glance
- Tasks: Support aspiring students and shape their experience from the first interaction.
- Company: Join a dynamic admissions team in Stratford, East London.
- Benefits: 25 days annual leave, flexible benefits, and performance bonuses.
- Other info: Opportunity for career growth and a supportive team environment.
- Why this job: Make a real impact on students' journeys and help them achieve their ambitions.
- Qualifications: Degree or relevant experience, strong customer service skills, and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stratford, East London (On-site)
Type of Contract: Permanent
About This Role
Looking for a role where your work genuinely matters? Join our admissions team and play a key role in shaping the student experience from the very first interaction. This is your opportunity to support aspiring students, uphold academic standards, and help turn ambition into achievement. Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. Please note that we are unable to offer sponsorship for this position.
What the role involves
- Support and cooperate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- Support GBS in meeting its targets for recruitment across all programmes.
- Manage time effectively, prioritising work to meet demands and recruitment deadlines.
- Maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant-related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing.
- Deal with internal and external queries concerning the progress and status of an application.
- Provide a quality, customer-focused first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
- Carry out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, multiple application identification and immigration checks.
- Monitor the responses of applicants to decisions and update the information on the institution's student record system.
- Invigilate all assessments taking place in the assessment centre and offer support to applicants if required, and support the staff member conducting interviews.
- Booking interviews with prospective applicants via phone, email and SMS.
- Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Essential skills and experience
- Degree, or relevant professional qualification, or equivalent similar experience.
- Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Confident user of the Microsoft Office package.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Ability to manage change and respond positively to new challenges.
- Pro-active, responsive, motivated, and approachable.
- Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Committed to working as part of a team.
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
Desirable skills and experience
- Degree, relevant professional qualification, or equivalent experience in relevant roles.
- Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
- Demonstrable experience of the workings of an Admissions or related team.
- Experience in a course advisory role.
- Experience with Zoho CRM system.
- Knowledge of two or more languages.
What we offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Admission Officer in London employer: GEDU Services Pvt. Ltd.
Join our dynamic admissions team in Stratford, East London, where your contributions directly impact the student experience and academic success. We pride ourselves on a supportive work culture that fosters professional growth, offering generous benefits such as 25 days of annual leave, flexible working options, and a rewarding recognition programme. With opportunities for career advancement and a commitment to employee wellbeing, we are dedicated to creating a meaningful and fulfilling workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Admission Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former admissions officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by researching common questions for admissions roles. Think about how your skills align with the job description, especially around customer service and managing multiple tasks. We want to see you shine!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed diverse workloads in the past. This will demonstrate your ability to handle the demands of the admissions process effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their applications!
We think you need these skills to ace Admission Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Admission Officer. We want to see how you can contribute to our admissions team and support aspiring students!
Showcase Your Customer Service Skills:Since this role is all about providing a quality, customer-focused service, be sure to include examples of your previous experience in dealing with demanding individuals and resolving issues. We love seeing how you handle challenges!
Be Organised and Precise:Given the importance of maintaining accurate records and managing multiple tasks, demonstrate your organisational skills in your application. Share how you prioritise your workload and ensure attention to detail in your work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Admissions Officer. Familiarise yourself with the admissions process and think about how you can contribute to shaping the student experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Admissions Officer, you'll be dealing with a variety of applicants and stakeholders. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle demanding situations calmly and professionally.
✨Demonstrate Your Organisational Skills
The role requires strong time management and organisational skills. Be ready to discuss how you prioritise tasks and manage multiple projects simultaneously. You could even share specific tools or methods you use to stay organised, which will highlight your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the admissions team and their goals. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about how you can contribute to their success.
