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- Tasks: Help students solve problems and enhance their experience at GBS.
- Company: Join a leading higher education provider with a focus on student success.
- Benefits: Enjoy 25 days leave, flexible benefits, and career development support.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication, and problem-solving skills.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Services
Location: East London - Canary Wharf
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 5 days per week role with shift patterns:
- Monday: 2pm – 8pm
- Tuesday: 2pm – 8pm
- Thursday: 2pm – 8pm
- Saturday: 9am - 3pm
- Sunday: 9am - 3pm
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Applying sensitivity and discretion when dealing with confidential information and confidently referring more complex issues to specialist staff.
- Responding with speed and accuracy to email, phone, and in-person enquiries.
- Working flexibly as part of the Customer Services Team and being available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Canary Wharf employer: GEDU Services Pvt. Ltd.
Contact Detail:
GEDU Services Pvt. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Canary Wharf
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to change lives through education.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Service Officer, you'll need to tackle issues head-on. Think of examples from your past experiences where you've successfully resolved problems and be ready to share them during your interview.
✨Tip Number 3
Show off your communication skills! Whether it's in person or over the phone, make sure you demonstrate your ability to engage effectively with diverse individuals. Use clear and friendly language to convey your points, and don’t forget to listen actively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Officer - Canary Wharf
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of providing an exceptional student experience!
Show Off Your Communication Skills: Since this role requires strong written communication, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your ability to engage effectively with students and staff from diverse backgrounds.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or improved processes. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and values. Familiarise yourself with their courses and services, especially those related to customer support. This will help you demonstrate your genuine interest in the role and how you can contribute to enhancing the student experience.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with students and staff alike.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your previous experiences where you successfully resolved issues. Highlight your analytical skills and your ability to follow up on problems until they are fully resolved.
✨Be Ready for Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Show that you're willing to adapt to the shift patterns mentioned in the job description. This demonstrates your commitment to being part of the team and providing excellent service whenever needed.