At a Glance
- Tasks: Shape student journeys by supporting admissions and providing guidance to aspiring students.
- Company: Join a dynamic team dedicated to enhancing the student experience.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real impact on students' lives from their very first interaction.
- Qualifications: Degree or relevant experience, strong customer service skills, and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stratford, East London (On-site)
Type of Contract: Permanent
About This Role
Looking for a role where your work genuinely matters? Join our admissions team and play a key role in shaping the student experience from the very first interaction. This is your opportunity to support aspiring students, uphold academic standards, and help turn ambition into achievement. Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. Please note that we are unable to offer sponsorship for this position.
What the role involves
- Support and cooperate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- Support GBS in meeting its targets for recruitment across all programmes.
- Manage time effectively, prioritising work to meet demands and recruitment deadlines.
- Maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant-related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing.
- Deal with internal and external queries concerning the progress and status of an application.
- Provide a quality, customer-focused first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
- Carry out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, multiple application identification and immigration checks.
- Monitor the responses of applicants to decisions and update the information on the institution's student record system.
- Invigilate all assessments taking place in the assessment centre and offer support to applicants if required, and support the staff member conducting interviews.
- Booking interviews with prospective applicants via phone, email and SMS.
- Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Essential skills and experience
- Degree, or relevant professional qualification, or equivalent similar experience.
- Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Confident user of the Microsoft Office package.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Ability to manage change and respond positively to new challenges.
- Pro-active, responsive, motivated, and approachable.
- Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Committed to working as part of a team.
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
Desirable skills and experience
- Degree, relevant professional qualification, or equivalent experience in relevant roles.
- Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
- Demonstrable experience of the workings of an Admissions or related team.
- Experience in a course advisory role.
- Experience with Zoho CRM system.
- Knowledge of two or more languages.
What we offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Admissions Officer — Shape Student Journeys (On-site) employer: GEDU Services Pvt. Ltd.
Join our dynamic admissions team in Stratford, East London, where your contributions directly shape the student journey and experience. We pride ourselves on a supportive work culture that values professional growth, offering generous benefits such as 25 days of annual leave, flexible perks, and a rewarding recognition programme. Here, you will find a collaborative environment that encourages initiative and fosters meaningful relationships with aspiring students and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Officer — Shape Student Journeys (On-site)
✨Tip Number 1
Network like a pro! Reach out to current admissions officers or alumni from the institution. A friendly chat can give us insider info and might just put your name on the radar when it comes to hiring.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the admissions process. We want to see that you understand what makes a great student experience, so brush up on your knowledge about the role and the institution.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've handled tricky situations with applicants or stakeholders. We love to see candidates who can keep their cool under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Admissions Officer — Shape Student Journeys (On-site)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Admissions Officer. We want to see how you can shape student journeys, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills:Since this role is all about providing a quality, customer-focused service, be sure to include examples of how you've successfully dealt with demanding individuals in the past. We love seeing candidates who can handle queries with professionalism and a smile!
Be Organised and Precise:Given the importance of maintaining accurate records and managing multiple tasks, demonstrate your organisational skills in your application. Share specific instances where you’ve juggled various responsibilities while keeping everything on track.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions Officer role and its responsibilities. Familiarise yourself with the admissions process and how it impacts the student experience. This will help you answer questions confidently and show that you're genuinely interested in shaping student journeys.
✨Showcase Your Customer Service Skills
As an Admissions Officer, you'll be dealing with a variety of applicants and stakeholders. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle demanding individuals and maintain a positive attitude under pressure.
✨Be Organised and Methodical
Given the diverse workload and tight deadlines, it's crucial to showcase your organisational skills. Bring a list of your previous projects or tasks that required prioritisation and time management. Discuss how you kept everything on track and met deadlines, which will highlight your ability to manage multiple responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the admissions team and their goals. Ask about the challenges they face or how they measure success in the admissions process. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
