At a Glance
- Tasks: Lead a team to support students and enhance their learning experience.
- Company: Dynamic educational organisation focused on student success.
- Benefits: Generous leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 35000 - 38000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About the Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary.
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner.
- Be an effective team leader, working to ensure your team deliver on their KPIs.
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery.
- Provide weekly updates on performance, alongside plans to address areas of weakness.
- Build strong relationships with faculties and support teams.
About you:
- Educated to degree level or equivalent experience in an operational or customer service focused role.
- Excellent written and oral communication skills.
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role.
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly.
- Experience working with and learning new IT platforms.
- The ability to develop and lead high performing teams, and experience managing these teams.
- Coaching and mentoring skills.
- The ability to demonstrate process mapping or continuous improvement skills.
- The ability to generate and analyse reports, coming up with actions plans in order to impact data.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Senior Student Retention Officer employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer dedicated to changing lives through education. Our vibrant work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to make a meaningful impact on student success. With generous benefits such as 25 days of annual leave, flexible perks, and robust professional development opportunities, we are committed to supporting your growth while you help shape the future of our students in dynamic locations like London, Leeds, Manchester, and Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Retention Officer
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Gedu Global looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Senior Student Retention Officer at Gedu Global, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Senior Student Retention Officer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Gedu Global, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Gedu Global and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Gedu Global
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Gedu Global might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Gedu Global.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
