At a Glance
- Tasks: Support students in their learning journey and enhance their life opportunities.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: £32,000 salary, 25 days leave, flexible benefits, and career development support.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while growing your own skills.
- Qualifications: Experience in academic coaching and a Bachelor's degree required.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: Manchester (On-Site)
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary: £32,000 Per Annum
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods and there will be an expectation to work afternoons, evenings and weekends.
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required. To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities.
- Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place.
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
About you:
- Experience of working in FE/HE and in academic coaching.
- Experience of working in a widening participation environment or experience as a teaching assistant.
- Bachelor’s degree.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Student Success Tutor - Manchester employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Manchester. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, tuition reimbursement, and a robust reward programme, all designed to foster professional development. Join us in making a meaningful impact on students' lives while enjoying a culture that values collaboration, flexibility, and recognition of your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about real-life examples where you've helped someone succeed. We want to see your passion for education shine through!
✨Tip Number 3
Show off your knowledge of GBS policies and procedures during the interview. Familiarise yourself with their academic regulations and be ready to discuss how you would support students in navigating these. It’ll show you’re serious about the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the GBS family. Let’s get you that job!
We think you need these skills to ace Student Success Tutor - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and any relevant skills that align with our mission of supporting students through their learning journey.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. Share examples of how you've successfully communicated with students or colleagues in the past to demonstrate your abilities.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention any experiences where you identified and supported students at risk or contributed to improving student outcomes. This shows you're ready to jump in and make a difference.
Apply Through Our Website:To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application throughout the process.
How to prepare for a job interview at Gedu Global
✨Know Your Stuff
Make sure you have a solid understanding of GBS's mission and values, especially their focus on changing lives through education. Familiarise yourself with the specific courses offered and how they align with student success. This will show your genuine interest in the role and the organisation.
✨Showcase Your Experience
Prepare to discuss your previous experience in academic coaching or working in a further education environment. Think of specific examples where you've supported students, managed workloads, or resolved conflicts. This will help demonstrate your capability to excel as a Student Success Tutor.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like supporting a struggling student or managing a busy schedule. Practise your responses to these scenarios, focusing on your proactive approach and problem-solving skills. This will highlight your readiness for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared about the role or the team dynamics. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Consider asking about the support systems in place for students or how success is measured in this role.
