At a Glance
- Tasks: Manage student misconduct and complaints, ensuring fair and timely responses across campuses.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Inclusive workplace committed to equality and professional growth opportunities.
- Why this job: Make a real difference in students' lives while developing your career in a rewarding role.
- Qualifications: Undergraduate degree or relevant experience; strong communication and project management skills.
The predicted salary is between 35500 - 37750 £ per year.
Department: Academic Standards & Quality
Location: Manchester, Leeds and Birmingham
Type of Contract: Permanent / Full Time (40 Hour)
Salary: £35,500 - £37,750
Our Vision: Changing Lives through Education
The Role: The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central in promoting and upholding the shared values and ideals of the GBS community.
What the Role Involves:
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues.
- To liaise with Police on the outcome of investigations which have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions.
- To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.
About You:
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas.
- Experience of handling cross-cultural issues.
- Work with widening participation student groups.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Conduct and Complaints Officer in Manchester employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters professional growth and development. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to employee wellbeing, our Manchester, Leeds, and Birmingham campuses provide a vibrant environment where you can make a meaningful impact in the lives of students. Join us in our mission to uphold the values of education and community, while enjoying opportunities for mentorship and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Student Conduct and Complaints Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to student conduct and complaints. We should also think of examples from our past experiences that showcase our skills in handling sensitive situations.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. It shows we’re serious about the role and respect the interview process.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation for the opportunity and reiterate our interest in the position. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Student Conduct and Complaints Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Conduct and Complaints Officer role. Highlight your relevant experience and skills that align with the job description, especially your ability to handle sensitive matters and work with diverse stakeholders.
Showcase Your Experience:When detailing your past roles, focus on specific examples where you've successfully managed student issues or complaints. We want to see how you've tackled complex situations and what outcomes you achieved, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our mission of changing lives through education.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Gedu Global
✨Know the Policies Inside Out
Familiarise yourself with the GBS Student Code of Conduct and the complaints procedure. Understanding these policies will help you demonstrate your ability to manage student misconduct and complaints effectively during the interview.
✨Showcase Your Investigation Skills
Prepare examples from your past experiences where you've successfully handled sensitive issues or conducted investigations. Be ready to discuss how you gathered evidence, interviewed witnesses, and made recommendations based on your findings.
✨Highlight Your Collaborative Spirit
This role involves working with various stakeholders, so be prepared to share instances where you've collaborated with colleagues from different departments. Emphasise your ability to work towards successful outcomes in a fast-paced environment.
✨Demonstrate Cultural Sensitivity
Given the diverse student body, it's crucial to show that you can handle cross-cultural issues. Share experiences where you've positively addressed complex student concerns, especially those involving widening participation groups.
