At a Glance
- Tasks: Support students and faculty by managing academic records and ensuring smooth operations.
- Company: Join a leading educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact on students' academic journeys in a dynamic setting.
- Qualifications: Experience in higher education and strong IT skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
Department: Registry
Location: Leeds, London, Birmingham, Manchester
Type of Contract: Permanent
Salary: £27,500
What We Do: Our Registry department supports every stage of the student journey by managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
Our Vision: Changing Lives through Education
The Role: As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students, and institutional success. If you are passionate about higher education, thrive in a fast-paced environment, and want to make a genuine impact in education, why don't you apply now and help us create a positive academic journey for every student!
The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services. This role is not eligible for visa sponsorship!
What the role involves:
- Processing student withdrawals, interruption of studies, cancellations etc. within the agreed time scales to ensure departmental KPIs are met.
- Updating the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
- Supporting Enrolment activities for all partners.
- Supporting the administration for the preparation of Assessment Boards.
- Dealing with queries by telephone, letter, e-mail, and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
- Inputting board outcomes onto the Student Records System.
About You:
- Higher Education experience.
- Customer/student focused approach.
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Excellent communication skills both via email and telephone as well as confidence in dealing with all levels of staff.
- Good attention to detail.
- Ability to work well as part of a team.
- Ability to work under pressure and to deadlines.
- Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.
- Ability to handle confidential and sensitive information, within the requirements of GDPR.
- At peak periods, there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.
Desirable:
- A can-do attitude with well-developed problem-solving skills.
- Ability to use initiative and judgement to resolve matters.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Academic Services Administrator in Manchester employer: Gedu Global
As an Academic Services Administrator at GBS, you will be part of a dynamic team dedicated to enhancing the student experience in a supportive and inclusive environment. With competitive benefits such as 25 days annual leave, flexible working options, and opportunities for professional development, GBS fosters a culture of growth and collaboration. Join us in Leeds, London, Birmingham, or Manchester, where your contributions will make a meaningful impact on the lives of students and the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Academic Services Administrator in Manchester
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We think you need these skills to ace Academic Services Administrator in Manchester
Some tips for your application 🫡
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Gedu Global might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
