At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: Competitive salary, 25 days leave, flexible benefits, and career development support.
- Other info: Join a culture of continuous improvement and enjoy excellent mentorship opportunities.
- Why this job: Make a real difference in students' lives while growing your career in a supportive environment.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Location: London, Birmingham, Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role:
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer in London employer: Gedu Global
At GBS, we are dedicated to changing lives through education, making us an exceptional employer for those passionate about student success. Our vibrant work culture fosters collaboration and continuous improvement, while our commitment to employee growth is evident through comprehensive benefits such as tuition reimbursement and a robust mentorship programme. With locations in London, Birmingham, Leeds, and Manchester, we offer a supportive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former Student Retention Officers on LinkedIn. Ask them about their experiences and any tips they might have for you. Building connections can give you insider info that could really help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to chatting with potential employers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Be ready to share these stories in interviews to demonstrate how you can proactively support students.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you're proactive and keen to be part of our mission to change lives through education.
We think you need these skills to ace Student Retention Officer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and supporting students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to build relationships and solve problems, just like we do at StudySmarter.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Student Retention Officer position.
How to prepare for a job interview at Gedu Global
✨Know Your Students
Before the interview, take some time to research the student demographic and challenges they face. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or colleagues in the past. Whether it's resolving an issue or providing support, being able to articulate these experiences will highlight your strong communication skills.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you've identified a problem and taken proactive steps to resolve it. This will show your potential employer that you have the right mindset for tackling challenges head-on.
✨Familiarise Yourself with Policies
Make sure you understand the rules and regulations relevant to the role. Being knowledgeable about the support systems available will not only impress your interviewers but also show your commitment to helping students succeed.
