At a Glance
- Tasks: Lead a team of tutors to support student success and enhance their academic experience.
- Company: GBS, a forward-thinking educational institution dedicated to changing lives through education.
- Benefits: Generous annual leave, flexible benefits, and a supportive work environment.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while advancing your career in education.
- Qualifications: Experience in academic support, strong communication skills, and a bachelor's degree.
The predicted salary is between 38000 - 38000 £ per year.
Department: Student Support
Location: London, Birmingham, Manchester (On-Site)
Type of Contract: Full Time / permanent
Salary: £38,000
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high quality delivery of timely student services across academic levels. To ensure that SST provide the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom.
About the role:
- To line manage SST’s in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
About You:
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team.
- Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.
- Maintain working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of a professional approach in a student or customer focused service
- Be committed to working as part of a team, be responsive to changing student and business needs
- Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Student Success Tutor in London employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises professional growth and development. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to employee wellbeing, our Senior Student Success Tutors play a vital role in shaping the academic journey of our students across London, Birmingham, and Manchester. Join us in our mission to change lives through education, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Success Tutor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Senior Student Success Tutors. Think about how your experience aligns with the role and be ready to share specific examples.
✨Tip Number 3
Show your passion for student success during the interview. Share stories that highlight your commitment to supporting students and how you've made a difference in their academic journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Senior Student Success Tutor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Student Success Tutor role. Highlight your experience in academic support and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Skills:We want to see your effective supervisory and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed teams or resolved student concerns. This will help us picture you in the role!
Be Authentic:Let your personality come through in your application. We value a proactive outlook and a customer-focused approach, so don’t be afraid to share your passion for supporting students and how you can contribute to our mission of changing lives through education.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gedu Global
✨Know Your Stuff
Make sure you understand the role of a Senior Student Success Tutor inside and out. Familiarise yourself with the responsibilities, especially around managing Student Success Tutors and supporting students. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your supervisory skills and customer-focused approach. Think about times when you've successfully managed a team or resolved complex student concerns. This will help you illustrate your fit for the role effectively.
✨Be Ready to Collaborate
Since this role involves working closely with faculty and other departments, be prepared to discuss how you would foster collaboration. Think of examples where you've worked with others to enhance student experiences or run successful events. Highlighting your teamwork skills will be key!
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the current challenges the Student Support Department faces or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
