At a Glance
- Tasks: Lead academic administration and enhance the student experience through effective management.
- Company: Join a dynamic higher education institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact on students' academic journeys while developing your leadership skills.
- Qualifications: Experience in higher education and strong organisational skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Department: Registry
Location: Leeds, London, Birmingham, Manchester (On-Site)
Type of Contract: Fixed Term (12 Months Contract) / Full Time
Salary: £30,000-£35,000
What We Do: Our Registry department supports every stage of the student journey by managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
Our Vision: Changing Lives through Education
The Role: As a Senior Academic Services Administrator, you will play a vital role in shaping the student experience by leading high-quality academic administration, ensuring smooth academic operations and serving as a key link between faculty, students and institutional success. If you have outstanding organisational skills, strong leadership skills and are passionate about improving higher education services, why don't you join us in creating a memorable academic journey for all our students!
The Senior Academic Services Administrator will provide support to the Associate Registrar (Academic Services) and Academic Services Manager. You will supervise the Academic Services Administrators and take responsibility for various areas of Academic Services.
What the Role Involves:
- Responsibility for the supervision of Academic Services Administrators and training new members of staff
- Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
- Collation and distribution of information from partner agencies
- Collating and storing highly confidential documentation
- Co-ordinate and support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
- Ensure all information relating to the information stored onto the Student Management System is accurate
- Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team
- Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record
- To be involved with the organisation and operation of Awards Ceremonies
- To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
- To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager
About You:
- Higher Education experience
- Experience of supervising or managing people
- Ability to manage the workload of your team and yourself
- Customer/student focused approach
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Excellent communication skills via email and telephone as well as confidence in dealing with all levels of staff
- Excellent attention to detail
- Ability to work well as part of a team
- Ability to work under pressure and to deadlines
- The post holder must be flexible, approachable, and helpful with a strong customer service ethic
- Ability to handle confidential and sensitive information, within the requirements of GDPR
- At peak periods a willingness to work additional hours as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.
Desirable:
- Ability to use initiative and judgement to resolve matters
- A can-do attitude with well-developed problem-solving skills.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Administrator - Academic Services (Fixed Term) in London employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters professional growth and development. With competitive benefits such as 25 days annual leave, flexible working options, and a commitment to employee wellbeing, our team members thrive in an environment that values their contributions and encourages them to excel. Join us in Leeds, London, Birmingham, or Manchester, where you can make a meaningful impact on the student experience while advancing your career in higher education administration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Academic Services (Fixed Term) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the academic services field. They can give you insider info about the role and even put in a good word for you. Plus, it shows you're genuinely interested in the position.
✨Tip Number 2
Prepare for the interview by researching common questions for senior admin roles. Think about how your experience aligns with the responsibilities listed in the job description. We want to see you shine, so practice articulating your thoughts clearly!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams or improved processes in previous roles. This is your chance to demonstrate that you’re the perfect fit for shaping the student experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Administrator - Academic Services (Fixed Term) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Administrator role. Highlight your relevant experience in higher education and any leadership roles you've held. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Skills:Don’t hold back on showcasing your organisational and IT skills! Mention your proficiency in MS Office, especially Excel, and any experience with student management systems. We love seeing candidates who are tech-savvy and detail-oriented.
Be Personable:Remember, communication is key! Use a friendly tone in your application and demonstrate your customer-focused approach. We’re looking for someone who can connect with students and staff alike, so let your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Gedu Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Academic Services Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as supervising staff and managing academic records. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves supervising other administrators, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlighting your ability to lead and motivate others will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Prepare scenarios where you've dealt with challenging situations, especially in a higher education context. This will showcase your critical thinking and customer-focused approach, which are essential for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. Inquire about the team dynamics, challenges they face in academic services, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
