At a Glance
- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic educational institution committed to changing lives through technology.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship in a diverse workplace.
- Why this job: Make a real impact on education while developing your IT skills in a collaborative setting.
- Qualifications: Knowledge of IT systems, troubleshooting, and customer service experience required.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: East London/West London (On-Site)
Type of Contract: Permanent / Part Time (20 Hours) - Weekends and Evenings Only
Salary: £13,200 - £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hour) - London employer: Gedu Global
At GBS, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development. Our IT Technician role not only provides competitive benefits such as 25 days of annual leave and a workplace pension scheme, but also the opportunity to make a meaningful impact on students' educational experiences in a vibrant London setting. Join us to be part of a diverse team dedicated to changing lives through education, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (20 Hour) - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd handle specific technical issues or customer service situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Technician (20 Hour) - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your hands-on experience with operating systems, troubleshooting, and any relevant certifications like CompTIA Network+ or Security+.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting education through IT. Share specific examples of how you've made a difference in previous roles.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to troubleshoot and resolve technical issues. We want to see how you approach challenges and ensure smooth operations for students and staff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gedu Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and security principles. Be ready to discuss your hands-on experience with troubleshooting and setting up IT equipment, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you had to think on your feet or escalate problems effectively. This will demonstrate your proactive approach and ability to handle challenges.
✨Understand the Company Culture
Familiarise yourself with the company's vision of 'Changing Lives through Education'. Be ready to explain how your role as an IT Technician can contribute to this mission. Showing that you align with their values will make a strong impression.
✨Practice Your Communication Skills
Since you'll be providing face-to-face support, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you'll need to assist both students and staff who may not be tech-savvy.
