At a Glance
- Tasks: Support students and faculty with efficient administration and data management.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: Generous leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Department: Student Support
Location: Role holder can be located in East London, West London or Leeds
Type of Contract: Full Time / Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time.
You will also:
- Ensure faculty and student administration is consistently completed professionally, accurately and on time.
- Complete SST administration connected to tracking student performance data through Power BI and other reports.
- Process mitigating circumstances, withdrawals and deferrals.
- Liaise with student services, Academic Standards and Quality Office and other professional services.
What the Role Involves:
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
- Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
- Be proactive in highlighting administrative issues that may require escalation.
- Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
- Assist lecturers and level leaders with faculty administration, data and queries.
- Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.
About You:
- Experience in working in administration services.
- Experience of working in a widening participation environment, where English is not the primary language.
- Bachelor’s degree.
- Effective administration, organisational and conflict management skills.
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Experience in working in administration in FE/HE.
- Excellent ability to process administrative queries with a student focused service approach.
- Have a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Faculty Administration Officer in London employer: Gedu Global
GBS is an exceptional employer that prioritises professional growth and employee well-being, offering a supportive work culture where collaboration and mentorship thrive. With flexible benefits, generous annual leave, and opportunities for career development, employees can enjoy a fulfilling career while making a meaningful impact in the lives of students across East London, West London, and Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Faculty Administration Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former Faculty Administration Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching GBS and its values. Understand their commitment to changing lives through education and think of examples from your past that align with this vision. Show them you're not just a fit for the role, but for the culture too!
✨Tip Number 3
Practice common interview questions related to administration and student support. Think about how you would handle specific scenarios, like processing mitigating circumstances or managing student queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Faculty Administration Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Faculty Administration Officer role. Highlight your relevant experience in administration and how it aligns with our mission of changing lives through education.
Show Off Your Skills:We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed administrative tasks or resolved conflicts.
Be Professional and Precise:Since this role involves a lot of clerical work, ensure your application is free from typos and errors. A well-organised and clear application reflects your attention to detail, which is crucial for this position.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Gedu Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Faculty Administration Officer role. Familiarise yourself with the key responsibilities, such as processing student information and maintaining clerical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience and how it relates to the role. Highlight specific examples where you've successfully managed data, resolved queries, or collaborated with colleagues. This will illustrate your capability to handle the demands of the job effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and conflict management skills. Think of scenarios where you've had to deal with challenging situations, especially in a student-focused environment. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the faculty's administration processes or how they support student engagement. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
