At a Glance
- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, and career development opportunities.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication, and problem-solving skills.
The predicted salary is between 12 - 15 £ per hour.
Department: Customer Services
Location: East London
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm – 8pm
- Thursday: 3pm - 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (30 Hour) - East London employer: Gedu Global
GBS is an exceptional employer located in East London, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and development. With benefits such as 25 days of annual leave, tuition reimbursement, and a robust workplace pension scheme, GBS ensures that its employees are well taken care of while they contribute to changing lives through education. The collaborative environment encourages professional advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (30 Hour) - East London
✨Tip Number 1
Get to know the company! Research GBS and its values, especially their commitment to changing lives through education. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to engage effectively with students from diverse backgrounds. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your capability to handle the challenges that come with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the GBS team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer (30 Hour) - East London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, like your problem-solving abilities and communication skills.
Showcase Your Communication Skills:Since this role involves a lot of interaction with students, it's crucial to demonstrate your exceptional written communication skills. Use clear and professional language in your application to reflect how you would communicate with our customers.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your meticulousness and organisational skills, which are key for the role at GBS.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the role.
How to prepare for a job interview at Gedu Global
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission of 'Changing Lives through Education' and be ready to discuss how you can contribute to this vision as a Customer Service Officer.
✨Showcase Your Communication Skills
Since the role requires exceptional interpersonal skills, practice articulating your thoughts clearly. Prepare examples that demonstrate your ability to engage with students from diverse backgrounds and handle enquiries effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a timely manner. Be ready to share these experiences during the interview, highlighting your analytical skills and attention to detail.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to the responsibilities of the Customer Service Officer. Consider how you would respond to various student enquiries and be prepared to discuss how you would collaborate with other operational teams.
