At a Glance
- Tasks: Support student wellbeing by managing referrals and providing guidance across campuses.
- Company: Join a dynamic team dedicated to enhancing student welfare.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Flexible working hours and a chance to collaborate with diverse teams.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or relevant qualification, experience in higher education, and mental health first aid.
The predicted salary is between 27000 - 30000 € per year.
The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. Wellbeing Support Assistants are the gatekeepers for new referrals, making initial contact, booking meetings and contributing to the overall effectiveness of the department. The Wellbeing Support Assistant plays a key role in ensuring students receive a high-quality service, providing guidance and assistance when required.
ROLE and RESPONSIBILITIES:
- To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
- Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with in a timely manner.
- To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
- Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
- To provide immediate assistance to students on a drop-in and appointment basis.
- Prepared to travel to other campuses as the need arises.
- To use initiative when dealing with problems and issues arising and take responsibility for follow-up actions.
- To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of student data following referral.
- Provide advice and guidance on wellbeing services to students.
- To provide activity reports to the Regional Wellbeing Manager.
- Prepare data for partnerships in relation to student referrals and learning adjustments.
- Monitor the welfare email inbox, ensuring students are responded to in a timely manner.
- Handle telephone enquiries from students, independently and in a timely and professional manner.
- Support Wellbeing Officers with offering support to students when required.
- Provide overall clerical support to the whole wellbeing department.
- Assist the Team with face-to-face events across campuses when required.
ESSENTIAL SKILLS and EXPERIENCE:
- Degree or relevant professional qualification.
- Some experience working in Higher Education.
- Experience in Mental Health First Aid.
- Experience of working effectively in a multi-disciplinary environment.
- Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Confident user of the Microsoft Office package.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Ability to work under pressure.
- A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Committed to working as part of a team.
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
DESIRABLE SKILLS and EXPERIENCE:
- General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of welfare processes in contributing to overall student experience.
- Demonstrable experience of the workings of a Welfare or related team.
- Experience in an advisory role.
- Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
- Experience with student management systems (e.g. SITS, Salesforce, Unit4).
- Ability to manage change and respond positively to new challenges.
- Knowledge of two or more languages.
- Pro-active, responsive, motivated, and approachable.
Wellbeing Support Assistant in Leeds employer: Gedu Global
As a Wellbeing Support Assistant at GBS, you will be part of a dynamic and supportive team dedicated to enhancing student welfare across campuses. Our commitment to employee growth is reflected in our collaborative work culture, where you will have the opportunity to engage with various student support services and develop your skills in a meaningful way. With competitive salaries and a focus on wellbeing, GBS is an excellent employer for those looking to make a positive impact in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Support Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former Wellbeing Support Assistants on LinkedIn or through your university connections. Ask them about their experiences and any tips they might have for acing the interview.
✨Tip Number 2
Prepare for those tricky questions! Think about scenarios where you’ve had to deal with demanding individuals or resolve issues quickly. Practise your responses so you can showcase your problem-solving skills during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and deadlines. Maybe even bring a planner or a digital tool you use to keep everything in check – it’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Wellbeing Support Assistant in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Wellbeing Support Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:As a Wellbeing Support Assistant, you'll be the first point of contact for students. Use your application to demonstrate your excellent communication skills. Whether it's through clear writing or examples of past interactions, let us know how you connect with others.
Highlight Your Organisational Skills:This role requires juggling multiple tasks and priorities. In your application, share examples of how you've successfully managed diverse workloads in the past. We love to see a methodical approach, so don’t forget to mention your time management strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Gedu Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Wellbeing Support Assistant role. Familiarise yourself with the responsibilities and essential skills listed in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students, be prepared to discuss your customer service experience. Think of specific examples where you’ve successfully resolved issues or provided support. Highlight your ability to remain calm under pressure and your commitment to helping others.
✨Demonstrate Teamwork and Initiative
The Wellbeing Support Assistant works closely with various teams. Be ready to share examples of how you’ve collaborated with others in a multi-disciplinary environment. Also, mention instances where you took the initiative to solve problems or improve processes, as this shows your proactive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the wellbeing services and how the team operates. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
