At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: GBS, a supportive educational institution focused on student success.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and career development support.
- Other info: Dynamic team environment with opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role:
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Student Retention Officer in Leeds employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Leeds or Manchester. Our commitment to employee growth is evident through our comprehensive benefits package, including tuition reimbursement for career development, flexible working options, and a culture that fosters continuous improvement and collaboration. Join us in making a meaningful impact on students' lives while enjoying a rewarding career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former Student Retention Officers on LinkedIn. Ask them about their experiences and any tips they might have. Building connections can give you insider info that could set you apart.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing conversations with friends or family. Get comfortable discussing how you'd support students and resolve their issues.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, share stories that highlight your commitment to student success. Let them see your enthusiasm for helping others overcome barriers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at GBS. Don’t miss out on this opportunity!
We think you need these skills to ace Student Retention Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention Officer role. Highlight your experience in building relationships and problem-solving, as these are key skills we’re looking for.
Show Your Passion:We want to see your enthusiasm for supporting students! Share examples of how you've gone above and beyond to help others in your previous roles. This will really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Gedu Global
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or colleagues in the past. Whether it's resolving an issue or providing support, being able to articulate these experiences will highlight your strong communication skills.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you've identified a problem and taken proactive steps to resolve it. This will show your potential employer that you have the right mindset for tackling challenges head-on.
✨Familiarise Yourself with Policies
Make sure you understand the rules and regulations relevant to the role. Being knowledgeable about the support systems available will not only impress your interviewers but also show your commitment to helping students succeed.
