At a Glance
- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days annual leave, flexible benefits, and career development support.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 12 - 15 £ per hour.
Department: Customer Services
Location: Leeds
Type of Contract: Permanent / Part-time (24 Hour)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
Shift Pattern:
- Friday: 16:00–20:00
- Saturday: 09:00–19:30
- Sunday: 09:00–19:30
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
Job Description:
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (24 Hour) - Leeds employer: Gedu Global
GBS is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where staff are encouraged to enhance their skills and advance in their careers. Located in Leeds, the company provides a range of benefits including generous annual leave, flexible working options, and a commitment to diversity and inclusion, making it a rewarding place for those seeking meaningful employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (24 Hour) - Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during your interview.
✨Tip Number 3
Show off your communication skills! Whether it's through your body language or how you articulate your thoughts, make sure to demonstrate that you can engage effectively with diverse individuals, just like the students you'll be helping.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the GBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer (24 Hour) - Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Communication Skills:Since this role requires exceptional written communication, don’t hold back! Use clear and concise language in your application, and make sure to showcase your ability to engage effectively with diverse audiences.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle issues head-on. Share examples from your past experiences where you’ve successfully resolved problems or provided excellent customer service. This will show us you’re the right fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Gedu Global
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues efficiently. Be ready to discuss these scenarios in detail, highlighting your analytical skills and ability to follow up on complex problems. This will illustrate your fit for the role's requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company’s success.
