At a Glance
- Tasks: Support students and faculty with efficient administration and data management.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
- Why this job: Make a real impact on students' lives while working in a collaborative environment.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: Birmingham, West London or Manchester (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods.
Salary: £32,000 Per Annum
About the Role:
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
About you:
- Experience in working in administration services.
- Experience of working in a widening participation environment, where English is not the primary language.
- Bachelor’s degree.
- Effective administration, organisational and conflict management skills.
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines.
- Ability to be flexible to work days, evenings and weekends as required.
DESIRABLE:
- Experience in working in administration in FE/HE.
- Excellent ability to process administrative queries with a student focused service approach.
- Have a proactive outlook to work.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Faculty Administration Officer - OBU employer: Gedu Global
GBS is an exceptional employer that prioritises the growth and well-being of its staff while fostering a collaborative and inclusive work culture. With generous benefits such as 25 days of annual leave, tuition reimbursement for career development, and a commitment to positive student outcomes, employees are empowered to thrive in their roles. Located in vibrant cities like Birmingham, West London, and Manchester, GBS offers a dynamic environment where every team member plays a vital role in transforming lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Faculty Administration Officer - OBU
✨Tip Number 1
Network like a pro! Reach out to current or former Faculty Administration Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and student support. Think about how your past experiences align with the role. We want to see your passion for helping students succeed, so let that shine through!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or resolved conflicts in previous roles. This will demonstrate your ability to handle the fast-paced environment at GBS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GBS team.
We think you need these skills to ace Faculty Administration Officer - OBU
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Faculty Administration Officer role. Highlight your relevant experience in administration and any specific skills that match the job description. We want to see how you can contribute to our mission of changing lives through education!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at GBS. Remember, we love seeing genuine enthusiasm for helping students succeed.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and professional – we want to see that you can handle student queries with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at GBS!
How to prepare for a job interview at Gedu Global
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and values. Familiarise yourself with their courses and how the Faculty Administration Officer role contributes to student success. This will show your genuine interest in the position and help you connect your experience to their goals.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your administration skills, especially in a student-focused environment. Think about times when you successfully managed queries or collaborated with colleagues to improve student outcomes. Be ready to discuss these during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role, team dynamics, or how GBS measures student engagement. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Flexible and Positive
Given the nature of the role, emphasise your flexibility regarding working hours and your proactive approach to challenges. Share examples of how you've adapted to changing situations in the past, and maintain a positive attitude throughout the interview to leave a lasting impression.
