At a Glance
- Tasks: Support student wellbeing by providing guidance and assistance with mental health and practical concerns.
- Company: Join GBS, a leading higher education provider dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a supportive work environment.
- Other info: Opportunities for professional development and a vibrant workplace culture.
- Why this job: Make a real difference in students' lives while developing your career in a dynamic team.
- Qualifications: Degree or relevant qualification, experience in higher education, and mental health first aid.
The predicted salary is between 27500 - 30000 € per year.
Department: Student Wellbeing
Location: Birmingham (On-site)
Type of Contract: Permanent
Working Pattern: Full Time - 40hrs Per Week
Salary Range: £27,500-£30,000pa
About GBS: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
GBS' Vision: Changing lives through education.
What The Team Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promoting a safe, inclusive environment to help students succeed both personally and academically.
The role: The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. The Wellbeing Support Assistant will be the gatekeeper for new welfare referrals, book initial meetings, and is expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality welfare service is provided to students.
Please note, we are unable to offer sponsorship for this position.
ROLE and RESPONSIBILITIES:
- To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
- Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with in a timely manner.
- To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
- Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
- To provide immediate assistance to students on a drop-in and appointment basis.
- Prepared to travel to other campuses as the need arises.
- To use initiative when dealing with problems and issues arising and take responsibility for follow up actions.
- To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of student data following referral.
- Provide advice and guidance on wellbeing services to students.
- To provide activity reports to the Regional Wellbeing Manager.
- Prepare data for partnerships in relation to student referrals and learning adjustments.
- Monitor the welfare email inbox, ensuring students are responded to in a timely manner.
- Handle telephone enquiries from students, independently and in a timely and professional manner.
- Support Wellbeing Officers with offering support to students when required.
- Provide overall clerical support to the whole wellbeing department.
- Assist the Team with face-to-face events across campuses when required.
ESSENTIAL SKILLS and EXPERIENCE:
- Degree or relevant professional qualification.
- Some experience working in Higher Education.
- Experience in Mental Health First Aid.
- Experience of working effectively in a multi-disciplinary environment.
- Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
- Experience of being administratively self-sufficient and accustomed to exercising initiative.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Confident user of the Microsoft Office package.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
- Ability to work under pressure.
- A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Committed to working as part of a team.
- Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
DESIRABLE SKILLS and EXPERIENCE:
- General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of welfare processes in contributing to overall student experience.
- Demonstrable experience of the workings of a Welfare or related team.
- Experience in an advisory role.
- Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
- Experience with student management systems (e.g. SITS, Salesforce, Unit4).
- Ability to manage change and respond positively to new challenges.
- Knowledge of two or more languages.
- Pro-active, responsive, motivated, and approachable.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. — Ebony Bates (Professional Services Employee)
Wellbeing Support Assistant in Birmingham employer: Gedu Global
GBS is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a supportive work culture in Birmingham. With a commitment to changing lives through education, GBS provides extensive benefits including 25 days of annual leave, flexible working options, and opportunities for career development, ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Support Assistant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at GBS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching GBS's values and recent initiatives. Show us that you’re not just another candidate, but someone who genuinely cares about changing lives through education.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to wellbeing support. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in the role.
We think you need these skills to ace Wellbeing Support Assistant in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Wellbeing Support Assistant role. Highlight your relevant experience in higher education and any skills that align with the job description, like mental health first aid or customer service.
Show Your Passion:We want to see your enthusiasm for supporting student wellbeing! Share any personal experiences or motivations that drive you to help others, especially in a higher education setting.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gedu Global
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and the role of a Wellbeing Support Assistant. Familiarise yourself with the services they provide and think about how your skills can contribute to their vision of changing lives through education.
✨Showcase Your Experience
Be ready to discuss your previous experience in higher education and any relevant qualifications. Highlight specific instances where you've dealt with demanding individuals or resolved issues calmly, as this will demonstrate your ability to handle the challenges of the role.
✨Demonstrate Team Spirit
Since the role involves working closely with various teams, be prepared to talk about your experience in multi-disciplinary environments. Share examples of how you've collaborated with others to provide effective support and ensure a seamless service for students.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the wellbeing department faces, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
