At a Glance
- Tasks: Support students in their learning journey and enhance their life opportunities.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: Competitive salary, 25 days leave, flexible benefits, and career development support.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while growing your own skills.
- Qualifications: Experience in academic coaching and a Bachelor's degree required.
The predicted salary is between 32000 - 32000 £ per year.
Department: Student Support
Location: Birmingham (On-Site)
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary: £32,000 Per Annum
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods and there will be an expectation to work afternoons, evenings and weekends.
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required.
To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities.
- Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place.
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
About you:
- Experience of working in FE/HE and in academic coaching.
- Experience of working in a widening participation environment or experience as a teaching assistant.
- Bachelor’s degree.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Student Success Tutor - Birmingham employer: Gedu Global
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Birmingham. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, tuition reimbursement, and a robust reward and recognition programme. Join us in making a meaningful impact on students' lives while enjoying a culture that values collaboration, flexibility, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. We want to show that we’re not just knowledgeable but also passionate about helping students succeed.
✨Tip Number 3
Show off your flexibility! Since the role requires working evenings and weekends, let’s highlight our adaptability in previous roles. It’ll show that we’re ready to jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the GBS team.
We think you need these skills to ace Student Success Tutor - Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your relevant experience in academic coaching and how it aligns with our mission of changing lives through education.
Showcase Your Skills:We want to see your effective communication and organisational skills shine through. Use specific examples from your past experiences that demonstrate how you've supported students or managed conflicts successfully.
Be Proactive:In your application, mention any instances where you took the initiative to support students or improve processes. This proactive attitude is something we value highly at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gedu Global
✨Know Your Stuff
Make sure you have a solid understanding of GBS's mission and values, especially their focus on changing lives through education. Familiarise yourself with the specific courses offered and how your role as a Student Success Tutor will contribute to student outcomes.
✨Showcase Your Experience
Be ready to discuss your previous experience in further or higher education, particularly in academic coaching or support roles. Prepare examples that highlight your ability to identify and assist at-risk students, as well as your conflict management skills.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability and willingness to adapt your schedule. Share any past experiences where you successfully managed flexible working hours.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the support systems in place for students or how success is measured within the role. Engaging with the interviewers shows your genuine interest in the position and the organisation.
