At a Glance
- Tasks: Help students solve problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, and career development support.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
Department: Customer Services
Location: Birmingham
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm - 8pm
- Thursday: 3pm – 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
- Sunday: OFF
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Birmingham employer: Gedu Global
GBS is an exceptional employer located in Birmingham, offering a supportive and inclusive work culture that prioritises employee growth and development. With benefits such as 25 days of annual leave, tuition reimbursement, and a range of flexible perks, GBS fosters a collaborative environment where employees are encouraged to enhance their skills and advance their careers. Join us in our mission to change lives through education while enjoying a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Birmingham
✨Tip Number 1
Get to know the company! Research GBS and its values, especially their commitment to changing lives through education. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to engage effectively with students from diverse backgrounds. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your capability to handle the challenges that come with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the GBS team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer - Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, especially in customer service and communication.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved issues in the past. We love candidates who can demonstrate their ability to think on their feet and provide effective solutions.
Be Professional Yet Personable:While we want you to be professional in your writing, don't forget to let your personality shine through! We value interpersonal skills, so a friendly tone can make your application stand out.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Gedu Global
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission, values, and the specific programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues efficiently. Be ready to discuss these scenarios in detail, highlighting your analytical skills and ability to follow up on complex problems. This will illustrate your fit for the role's requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the systems used at GBS. This shows that you're not just interested in the job, but also in how you can contribute to the company’s success.
