At a Glance
- Tasks: Support students with coaching and holistic guidance to enhance their academic journey.
- Company: GBS, a leading higher education provider with multiple campuses across the UK.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your own skills.
- Qualifications: Experience in education, strong communication skills, and a Bachelor's degree.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: London Greenford Campus (On-Site)
Contract Type: Permanent
Salary: £32,000 Per Annum
About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role: Student Success Tutors (SSTs) provide direct support for assigned students and groups with in‑person and online meetings, coaching, and proactive holistic support. You will also provide indirect support via email and phone and track student academic performance with the Faculty Manager as required. You will collaborate within the faculty and across departments to triage student problems and direct them to specialist services, ensuring a high‑quality student experience throughout their learning journey.
What the Role Involves:
- Support students in and outside of the classroom to increase outcomes such as attendance, submission rates, MEQ completion rates, and student satisfaction.
- Maintain a comprehensive knowledge of GBS policies, procedures, academic regulations, and extenuating circumstances.
- Proactively identify and support students at risk, including contacting and following up with them.
- Assist students with workload management and life organisational skills; contribute insights during faculty monitoring meetings and follow up on cases.
- Guide and signpost students toward further support, coordinating with colleagues to ensure relevant resources are in place.
About You:
- Experience in further or higher education, including academic coaching.
- Experience in a widening participation environment or as a teaching assistant.
- Bachelor’s degree.
- Strong interpersonal, organisational and conflict‑management skills.
- Flexibility to work days, evenings and weekends as required.
Desirable:
- Demonstrated commitment to professionalism and a student‑focused service approach.
- Excellent verbal and written communication skills.
- Team‑player mentality and ability to work under pressure within tight timelines.
- Proactive work attitude.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 extra day off per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible benefits such as Cycle to Work, workplace nursery, and tech schemes.
- Perks@Work discounts and wellbeing centre access.
- Reward and recognition programme.
- £500 employee referral award.
- Discretionary annual performance bonus.
Please note: This role is not eligible for sponsorship.
Student Success Tutor - Greenford employer: GEDU Global Education
At GBS, we pride ourselves on being an exceptional employer dedicated to fostering student success and professional growth. Our vibrant work culture in the Greenford campus promotes collaboration and innovation, offering generous benefits such as 25 days of annual leave, flexible working options, and a commitment to employee development through tuition reimbursement. Join us in our mission to change lives through education, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - Greenford
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. Think about how you’d handle specific scenarios, as they love to see your problem-solving skills in action.
✨Tip Number 3
Show off your passion for education! During interviews, share stories that highlight your commitment to helping students succeed. It’s all about demonstrating that student-focused service approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GBS team!
We think you need these skills to ace Student Success Tutor - Greenford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in further or higher education, and don’t forget to mention any coaching or support roles you've had. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students and faculty, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Proactive Attitude:We love candidates who take initiative! In your application, share examples of how you've proactively supported students or tackled challenges in previous roles. This will help us see your commitment to a student-focused service approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at GEDU Global Education
✨Know Your Stuff
Make sure you’re familiar with GBS’s policies, procedures, and the specific role of a Student Success Tutor. Brush up on how you can support students effectively and be ready to discuss your previous experiences in academic coaching or similar roles.
✨Show Your Passion for Education
During the interview, express your commitment to changing lives through education. Share examples of how you've positively impacted students in the past, whether through direct support or by helping them overcome challenges.
✨Be Ready to Collaborate
This role involves working closely with faculty and other departments. Prepare to discuss how you’ve successfully collaborated in the past, and think about how you would approach triaging student problems and directing them to the right resources.
✨Demonstrate Your Organisational Skills
As a Student Success Tutor, you'll need strong organisational skills. Be prepared to talk about how you manage your workload and help students with theirs. Share specific strategies you’ve used to keep track of multiple cases and ensure follow-ups.
