At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Be part of a supportive team culture with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Birmingham (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
Role Overview: You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‑solving mindset.
What The Role Involves:
- Develop strong relationships with your students, communicating with them face‑to‑face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1‑day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Note: This role is not eligible for sponsorship!
Student Retention Officer - Birmingham employer: GEDU Global Education
At GBS, we pride ourselves on being an exceptional employer dedicated to changing lives through education. Our Birmingham location fosters a supportive and collaborative work culture, offering generous benefits such as 25 days of annual leave, tuition reimbursement, and a commitment to employee growth through continuous improvement initiatives. Join us to make a meaningful impact in students' lives while enjoying a rewarding career in a vibrant educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GBS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for student support! Think of specific examples where you've helped others overcome challenges. This will demonstrate your proactive mindset and commitment to making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GBS team and ready to contribute to their mission.
We think you need these skills to ace Student Retention Officer - Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our vision at StudySmarter.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GEDU Global Education
✨Know Your Students
Before the interview, take some time to research the student demographic at the institution. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or clients in the past. Whether it’s face-to-face, over the phone, or via email, being able to articulate your experiences will highlight your strong communication skills.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you identified a problem and took proactive steps to resolve it. This will show your potential employer that you have the right mindset for tackling barriers to learning and can adapt to a busy operational environment.
✨Familiarise Yourself with Policies
Make sure you understand the rules and regulations relevant to the role. Being knowledgeable about the support offered at GBS will not only impress your interviewers but also show your commitment to helping students navigate their educational journey.
