At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Join a diverse team committed to student success and continuous improvement.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience, strong communication skills, and team collaboration.
The predicted salary is between 25000 - 30000 £ per year.
Join to apply for the Student Retention Officer role at GEDU Global Education.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
ROTA: Please note, this role covers weekends, evenings and afternoons: Wednesday - Friday 11:00 - 20:30, Saturday - Sunday 9:00 - 16:00.
About The Role
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Seniority level: Entry level
Employment type: Internship
Job function: Marketing and Sales
Industries: Education
Student Retention Officer - (Afternoons, Evenings & Weekends) employer: GEDU Global Education
At GEDU Global Education, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and collaborative work environment. Our commitment to employee growth is reflected in our generous benefits package, including 25 days of annual leave, tuition reimbursement for career development, and a culture that values continuous improvement. Working across vibrant cities like London, Leeds, Manchester, and Birmingham, you will be part of a mission-driven team that genuinely cares about making a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - (Afternoons, Evenings & Weekends)
✨Tip Number 1
Get to know the company inside out! Research GBS and its values, especially their commitment to student success. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students face-to-face and over the phone, role-play common scenarios with friends or family. This will boost your confidence and help you articulate how you can support students effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've identified issues and resolved them. Be ready to discuss these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online platforms, which is a big plus for this role.
We think you need these skills to ace Student Retention Officer - (Afternoons, Evenings & Weekends)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention Officer role. Highlight your relevant experience and skills that align with what we’re looking for, like strong communication and relationship-building abilities.
Show Your Passion:We want to see your enthusiasm for helping students succeed! Share any experiences or stories that demonstrate your commitment to education and student support in your application.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at GEDU Global Education
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of GBS and its mission. Familiarise yourself with their courses and the specific challenges students face. This will help you demonstrate your passion for student success and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Student Retention Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with students or colleagues in the past, whether in person, over the phone, or via email.
✨Be Ready to Problem-Solve
Think about potential barriers students might face and how you would address them. During the interview, be prepared to discuss your approach to identifying issues and creating tailored support plans. This will showcase your proactive mindset and commitment to continuous improvement.
✨Demonstrate Team Spirit
GBS values collaboration, so be ready to share experiences where you've worked well in a team. Highlight how you contribute positively to team culture and how you can adapt to a busy operational environment. This will show that you're not just a lone wolf but someone who thrives in a collaborative setting.
