At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and career development support.
- Other info: Join a culture of continuous improvement with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer employer: GEDU Global Education
As a Student Retention Officer at our Leeds or Manchester location, you will join a dynamic team dedicated to changing lives through education. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering generous benefits such as 25 days of annual leave, tuition reimbursement, and a range of flexible perks. Our commitment to continuous improvement and a proactive approach ensures that you will have the opportunity to make a meaningful impact while developing strong relationships with students and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GBS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your problem-solving mindset! Think of examples from your past experiences where you've successfully resolved issues for students or colleagues. This will demonstrate your proactive approach and passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and making a difference in students' lives.
We think you need these skills to ace Student Retention Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication and relationship-building abilities, so showcase those in your examples!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GEDU Global Education
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role and the company. Familiarise yourself with the key responsibilities of a Student Retention Officer and how they align with the company's vision of changing lives through education.
✨Show Your Passion
During the interview, let your passion for supporting students shine through. Share specific examples of how you've helped others overcome challenges in the past, demonstrating your commitment to their success and your proactive problem-solving mindset.
✨Build Rapport
Remember, this role is all about relationships! Practice building rapport with your interviewer by being friendly and approachable. Use active listening skills and engage in a two-way conversation to show that you value their insights and are genuinely interested in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company culture aligns with your values. Ask about their approach to student support or how they measure success in the role.
