At a Glance
- Tasks: Lead a team to support students and enhance their learning experience.
- Company: Dynamic educational organisation focused on student success.
- Benefits: Generous leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Inclusive workplace with a strong commitment to diversity and career growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 35000 - 38000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands‑on, customer‑focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day‑to‑day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About The Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary.
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner.
- Be an effective team leader, working to ensure your team deliver on their KPIs.
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery.
- Provide weekly updates on performance, alongside plans to address areas of weakness.
- Build strong relationships with faculties and support teams.
About You:
- Educated to degree level or equivalent experience in an operational or customer service focused role.
- Excellent written and oral communication skills.
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role.
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly.
- Experience working with and learning new IT platforms.
- The ability to develop and lead high performing teams, and experience managing these teams.
- Coaching and mentoring skills.
- The ability to demonstrate process mapping or continuous improvement skills.
- The ability to generate and analyse reports, coming up with actions plans in order to impact data.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Student Retention Lead — Drive Success & Team Impact employer: GEDU Global Education
At GBS, we pride ourselves on being an exceptional employer dedicated to changing lives through education. Our vibrant work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to make a meaningful impact on student success. With generous benefits such as 25 days of annual leave, professional development opportunities, and a supportive environment for personal growth, GBS is the ideal place for those looking to thrive in their careers while making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Lead — Drive Success & Team Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture. A friendly chat can give you the inside scoop and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and student support. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, it’s all about showcasing your coaching and mentoring skills!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to improve processes in previous roles. Bring examples of reports you've generated and how they led to actionable plans. This will demonstrate your analytical abilities and impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board to help change lives through education!
We think you need these skills to ace Student Retention Lead — Drive Success & Team Impact
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention Lead role. Highlight your experience in operational or customer service roles, and don’t forget to mention any coaching or mentoring skills you have. We want to see how you can drive success and impact our team!
Showcase Your Communication Skills:Since this role requires excellent written and oral communication, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any typos. We’re looking for someone who can effectively communicate with both students and team members.
Highlight Your Team Leadership Experience:We’re keen on seeing your experience in leading high-performing teams. Share specific examples of how you’ve motivated your team and improved operational processes. This will show us that you’re ready to take on the responsibilities of this hands-on leadership role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our vision for changing lives through education.
How to prepare for a job interview at GEDU Global Education
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Retention Lead inside and out. Familiarise yourself with the key responsibilities, like coaching your team and improving operational processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and how you've motivated others in the past. Prepare specific examples where you've successfully coached staff or improved team performance. This will demonstrate your ability to lead effectively and align with the company's vision of supporting students.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as resolving conflicts within your team or improving student engagement. Think through potential scenarios and your approach to problem-solving. This will highlight your critical thinking skills and your ability to adapt in a dynamic environment.
✨Connect with Their Mission
During the interview, express your passion for education and how it aligns with the company's mission of changing lives through education. Share personal anecdotes or experiences that reflect your commitment to student success. This connection can set you apart and show that you're a great cultural fit.
