Manager - GEDU Global Education

ROLE AND RESPONSIBILITIES:

• Understand the end-to-end GEDU student refund process
• Managing on-time refunds according to our policy
• Ensuring refunds are processed accurately
• Verifying refund documents
• Liaising with internal stakeholders and Students
• Centralising refunds (Malta/France, more countries to be added)
• Reporting biweekly KPI’S (refunds cleared VS received)
• Chasing approvals on UNIT4 (ERP System)
• Responding to internal/external queries from Students/Agents/admission team
• Understanding and assisting with the Bacs and Manual payment runs for refunds
• Create close links with the bank reconciliation and feeding any payments made in the business to bank reconciliation process
• Assisting the month end closing process and reconciliation of the ledgers
• Recording all third-party invoices to correct GL and Cost centres in the ERP system (Unit 4)
• Ensure the ERP system is understood, and issues or enhancements escalated for resolution
• Look to continuously improve the processes for efficiency.
• Ad-hoc account payable tasks.

ESSENTIAL SKILLS AND EXPERIENCE 

• Self-starter and positive attitude.
• Experience of purchase ledger an advantage
• Experience in using ERP systems and advantage.
• Dynamic, enthusiastic, self-motivated individual with excellent organizational skills
• comfortable using Microsoft Office applications

OTHER INFORMATION

The Refunds Manager will also be expected to demonstrate their commitment:

• to GEDU values and regulations, including equal opportunities policy.
• the GEDU's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.