Student Wellbeing Officer (30hrs) in London

Location: East London (On-site)

Type of Contract: Permanent - Part Time – 30hrs per week

Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10am - 3pm Saturdays)

Department: Student Wellbeing

About GBS

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Vision

Changing lives through education.

Team

Supporting students’ well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promoting a safe, inclusive environment to help students succeed both personally and academically.

Role Overview

Your work within Student Wellbeing will focus on working in partnership with students to identify barriers to learning, and provide ongoing support according to their needs. The work you do will help students manage social and emotional issues, enable our staff to provide the best support to learners with wellbeing needs, and help the students you work with get the best out of their study with GBS!

The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager.

Responsibilities

• Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services.
• Providing pastoral support to students who may be experiencing social or emotional issues.
• Ensuring students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom.
• Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies.
• Providing immediate assistance to students on a drop in and appointment basis.
• Maintaining accurate student welfare records and information and ensuring confidential records are held and shared in line with GDPR requirements.
• Assisting with the organisation of health and wellbeing social activities and events for students.

Requirements

• Bachelor’s degree in the relevant area, preferably health related.
• Prior experience in an adjacent or similar role, preferably within higher education.
• Knowledge of the DDA and SENDA guidelines and how to implement them; the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs.
• Experience working with a range of physical disabilities and specific learning difficulties encountered in mainstream settings such as dyslexia, dyspraxia, attention deficit and Asperger’s syndrome.
• Experience selecting and using appropriate assessment materials, scoring results, converting raw scores to derived scores, analysing results, drawing conclusions and making recommendations.
• Ability to discuss student needs in a sensitive manner and plan an additional support programme to facilitate outcomes of personal targets and tutor targets.

Benefits

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

Equal Opportunities

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.