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- Tasks: Lead a team to enhance student retention and remove barriers to learning.
- Company: GBS, a dynamic higher education provider with a mission to change lives through education.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Join a collaborative environment focused on positive outcomes for students.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service and team management.
The predicted salary is between 35000 - 45000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: This is an operational, customer service focused role, in which you will lead a team of Student Retention Officers who will work with students to identify and remove barriers to learning.
About The Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary.
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner.
- Be an effective team leader, working to ensure your team deliver on their KPIs.
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery.
- Provide weekly updates on performance, alongside plans to address areas of weakness.
- Build strong relationships with faculties and support teams.
About You:
- Educated to degree level or equivalent experience in an operational or customer service focused role.
- Excellent written and oral communication skills.
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role.
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly.
- Experience working with and learning new IT platforms.
- The ability to develop and lead high performing teams, and experience managing these teams.
- Coaching and mentoring skills.
- The ability to demonstrate process mapping or continuous improvement skills.
- The ability to generate and analyse reports, coming up with action plans in order to impact data.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Senior Student Retention Officer in London employer: GEDU Global Education
Contact Detail:
GEDU Global Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Retention Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and operational processes. We recommend using the STAR method to structure your answers — it helps you showcase your experience effectively.
✨Tip Number 3
Show your passion for education! During interviews, share specific examples of how you've positively impacted student retention or improved processes in previous roles. It’ll show that you’re aligned with GBS’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GBS.
We think you need these skills to ace Senior Student Retention Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Student Retention Officer role. Highlight your relevant experience in operational or customer service roles, and don’t forget to mention any coaching or mentoring skills you have!
Showcase Your Communication Skills: Since excellent written and oral communication is key for this position, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors before hitting send.
Demonstrate Your Impact: In your application, provide examples of how you've made a difference in previous roles. Whether it’s improving processes or leading a team to success, we want to see how you’ve contributed to operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at GBS!
How to prepare for a job interview at GEDU Global Education
✨Know Your Stuff
Before the interview, make sure you thoroughly understand GBS's mission and values. Familiarise yourself with their courses and how they impact student retention. This will help you demonstrate your passion for education and your alignment with their goals.
✨Showcase Your Leadership Skills
As a Senior Student Retention Officer, you'll need to lead a team effectively. Prepare examples of how you've coached or mentored others in the past. Highlight specific situations where your leadership made a difference in team performance or student outcomes.
✨Be Data Savvy
Since the role involves generating and analysing reports, brush up on your Excel skills. Be ready to discuss how you've used data to drive decisions in previous roles. Think of examples where your analytical skills led to improvements in operational processes.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at GBS and express genuine interest in their work. This will show that you're not just looking for a job, but that you want to be part of their collaborative culture.