At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: Competitive salary, generous leave, pension scheme, and tuition reimbursement.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer in Leeds employer: GEDU Global Education
At GBS, we pride ourselves on being an exceptional employer dedicated to changing lives through education. Our vibrant work culture in Leeds or Manchester fosters strong relationships and collaboration, offering employees generous benefits such as 25 days of annual leave, a workplace pension scheme, and opportunities for professional development. With a commitment to continuous improvement and a supportive environment, we empower our Student Retention Officers to make a meaningful impact on students' lives while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on GBS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their mission to change lives through education.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to supporting students.
✨Tip Number 3
Show off your problem-solving mindset! Think of examples from your past where you've identified issues and come up with solutions. Be ready to share these stories during your interview to demonstrate your proactive approach to helping students.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter's platform. This way, we can keep track of your application and ensure it gets the attention it deserves!
We think you need these skills to ace Student Retention Officer in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication and relationship-building abilities, so showcase those in your examples!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GEDU Global Education
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or clients in the past. Whether it’s through face-to-face interactions or over the phone, being able to articulate your experiences will highlight your strong communication skills.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you identified a problem and took proactive steps to resolve it. This will show your potential employer that you have the right mindset for tackling challenges and supporting students.
✨Familiarise Yourself with Policies
Make sure you understand the rules and regulations relevant to the role. Being knowledgeable about the support systems available will not only impress your interviewers but also show your commitment to helping students succeed.
