At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Be part of a supportive team culture with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Birmingham (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
Role Overview: You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‑solving mindset.
What The Role Involves:
- Develop strong relationships with your students, communicating with them face‑to‑face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1‑day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Note: This role is not eligible for sponsorship!
Student Retention Officer - Birmingham employer: GEDU Global Education
At GBS, we are dedicated to changing lives through education, making us an exceptional employer for those passionate about student success. Our Birmingham location fosters a supportive work culture with a strong emphasis on employee growth, offering generous benefits such as 25 days of annual leave, tuition reimbursement, and a rewarding recognition programme. Join us to make a meaningful impact while enjoying a collaborative environment that values continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support students during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out more about how you can make an impact as a Student Retention Officer. Think about what challenges students might face and how you could help.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at GBS.
We think you need these skills to ace Student Retention Officer - Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication and customer service abilities, so don’t hold back on showcasing those!
Be Proactive:In your written application, demonstrate your proactive mindset. Share examples of how you've identified and solved problems in the past, especially in a busy operational environment like this one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at GEDU Global Education
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at the institution. This will help you demonstrate your understanding of their needs and how you can support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Be ready to discuss different methods of communication you've used and how they were effective.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified a problem and taken proactive steps to resolve it. Highlight your ability to create bespoke plans for students and how you’ve adapted to meet their needs.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the role. Being knowledgeable about the support services available will show your commitment to helping students navigate their educational journey.
