At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Be part of a supportive team with excellent growth opportunities.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Birmingham (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer - Birmingham employer: GEDU Global Education Group
At GBS, we are dedicated to changing lives through education, making us an exceptional employer for those passionate about student success. Our Birmingham location fosters a supportive work culture with a strong emphasis on employee growth, offering generous benefits such as 25 days of annual leave, tuition reimbursement, and a rewarding recognition programme. Join us to make a meaningful impact while enjoying a collaborative environment that prioritises continuous improvement and personal development.
Contact Details:
GEDU Global Education Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Birmingham
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We think you need these skills to ace Student Retention Officer - Birmingham
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