At a Glance
- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic education provider committed to changing lives through learning.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact on education while developing your IT skills in a supportive environment.
- Qualifications: Knowledge of internet security, operating systems, and hands-on IT support experience required.
The predicted salary is between 15000 - 20000 £ per year.
Type of Contract: Permanent / Part Time (20 Hours) - Weekends and Evenings Only
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
About Us: GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
IT Technician (20 Hour) - London employer: GEDU CAREERS
At Global Banking School, we pride ourselves on being an exceptional employer that values professional growth and a supportive work culture. Our IT Technician role offers flexible hours, competitive benefits including 25 days of annual leave, and a commitment to diversity and inclusion, all within a vibrant London campus environment where your contributions directly enhance the educational experience for students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (20 Hour) - London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer you some insider tips!
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the first point of support, being able to demonstrate your problem-solving abilities during interviews can really set you apart. Consider setting up a home lab to experiment with different systems and software.
✨Tip Number 3
Tailor your approach for each interview. Research the institution and understand their tech needs. Show them how your skills align with their mission of empowering education. This will not only impress them but also help you feel more confident!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our vision of changing lives through education.
We think you need these skills to ace IT Technician (20 Hour) - London
Some tips for your application 🫡
Show Your IT Skills:Make sure to highlight your technical skills in your application. We want to see your hands-on experience with operating systems, software installation, and troubleshooting. Don’t forget to mention any relevant certifications like CompTIA Network+ or Security+!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to show that you understand what we’re looking for. This helps us see how you fit into our vision of changing lives through education.
Be Personable:Since this role involves face-to-face support, let your personality shine through! Share examples of how you've helped others with tech issues in the past. We love seeing candidates who are not just tech-savvy but also great communicators.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GEDU CAREERS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around internet security, data privacy, and the specific systems mentioned in the job description. Be ready to discuss your hands-on experience with operating systems and troubleshooting techniques.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you implemented corrective actions or escalated problems effectively. This will demonstrate your proactive approach to IT support.
✨Familiarise Yourself with ITIL Best Practices
Since knowledge of service management systems and ITIL best practices is important for this role, make sure you understand these concepts. You might be asked how you would apply them in real-world situations, so having a few examples ready can really set you apart.
✨Emphasise Your Communication Skills
As you'll be providing face-to-face support, it's crucial to show that you can communicate technical information clearly to non-technical users. Prepare to discuss how you've successfully interacted with students or staff in previous roles, highlighting your ability to empower others through technology.
