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- Tasks: Manage student and faculty administration, ensuring accuracy and timely completion of records.
- Company: GBS, a leading higher education provider with a focus on changing lives through education.
- Benefits: 25 days annual leave, flexible benefits, tuition reimbursement, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in students' educational journeys.
- Qualifications: Experience in administration, strong communication skills, and a commitment to teamwork.
- Other info: Opportunities for professional growth and a culture of equality and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Department: Student Support
Location: Role holder can be located in East London, West London or Leeds
Type of Contract: Full Time / Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time.
You will also:
- Ensure faculty and student administration is consistently completed professionally, accurately and on time.
- Complete SST administration connected to tracking student performance data through Power BI and other reports.
- Process mitigating circumstances, withdrawals and deferrals.
- Liaise with student services, Academic Standards and Quality Office and other professional services.
What the Role Involves:
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
- Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
- Be proactive in highlighting administrative issues that may require escalation.
- Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
- Assist lecturers and level leaders with faculty administration, data and queries.
- Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.
About You:
- Experience in working in administration services.
- Experience of working in a widening participation environment, where English is not the primary language.
- Bachelor’s degree.
- Effective administration, organisational and conflict management skills.
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Experience in working in administration in FE/HE.
- Excellent ability to process administrative queries with a student focused service approach.
- Have a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Faculty Administration Officer employer: GEDU CAREERS
Contact Detail:
GEDU CAREERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Faculty Administration Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Faculty Administration Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching GBS and its values. Understand how your skills align with their mission of 'Changing Lives through Education'. This will show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Practice common interview questions related to administration and student support. Think about scenarios where you've demonstrated effective organisation and communication skills. Being prepared will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the GBS team. Let’s get you that Faculty Administration Officer role!
We think you need these skills to ace Faculty Administration Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Faculty Administration Officer role. Highlight your relevant experience in administration and how it aligns with our mission of changing lives through education.
Showcase Your Skills: We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed administrative tasks or resolved conflicts.
Be Professional and Personable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Show us your personality, but keep it relevant to the role and our values at GBS.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at GEDU CAREERS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Faculty Administration Officer role. Familiarise yourself with the key responsibilities like processing student information and maintaining clerical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Administrative Skills
Be ready to discuss your previous experience in administration services. Highlight specific examples where you've successfully managed tasks under pressure or improved processes. This is your chance to prove that you have the effective organisational skills they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a student-focused environment. Think of scenarios where you had to handle administrative queries or conflicts. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working as part of a team. Share examples of how you've supported colleagues or contributed to group projects. This will show that you can work well with others and are committed to achieving common goals.