Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT operations and service delivery, ensuring top-notch tech support for staff and students.
- Company: Join a dynamic team at Global Banking School, focused on innovation and excellence.
- Benefits: Enjoy competitive salary, generous leave, flexible benefits, and career development opportunities.
- Why this job: Make a real impact in IT services while driving digital transformation in education.
- Qualifications: Relevant IT degree and experience in service delivery or operations management required.
- Other info: Great career growth potential in a supportive and engaging work environment.
The predicted salary is between 50000 - 60000 £ per year.
The Deputy Head of IT Services supports the GEDU Head of Infrastructure in the strategic and operational management of IT services across Global Banking School (GBS). The role focuses on the day-to-day leadership of IT operations, service delivery, and project execution, ensuring reliable, secure, and high-quality technology services for staff and students. Acting as the deputy to the Head of IT Services, the postholder will assume leadership responsibility in their absence and play a key role in driving continuous service improvement, digital transformation, and operational excellence.
Key Responsibilities
- Support the Head of GEDU Head of Infrastructure in delivering the IT strategy and operational plans.
- Lead the day-to-day management of IT operations and service delivery across all campuses.
- Ensure IT services meet agreed service levels, performance standards, and customer expectations.
- Oversee incident, problem, and change management processes in line with ITIL best practice.
- Manage and deliver IT projects and digital improvement initiatives.
- Deputise for the GEDU Head of Infrastructure as required, including representation at senior meetings.
- Support information security, data protection, and compliance activities.
- Assist with business continuity and disaster recovery planning and testing.
- Manage and coordinate third-party suppliers and support contract performance.
- Contribute to budget management and ensure effective use of IT resources.
- Provide leadership, coaching, and line management to IT staff as assigned.
Key Result Areas
- Stable and high-performing IT operations
- Timely resolution of incidents and service requests
- Successful delivery of assigned IT projects
- Improved service quality and user satisfaction
- Effective supplier and contract management
- Positive staff engagement and development
Essential Skills and Experience
- Relevant undergraduate qualification in IT or a related discipline
- Substantial experience in IT service delivery or operations management
- Experience working within Higher Education or a similarly complex organisation
- Strong technical understanding of IT infrastructure, systems, and services
- Experience working with IT service management frameworks (e.g. ITIL)
- Proven ability to manage staff, suppliers, and competing priorities
- Excellent communication and stakeholder management skills
- Demonstrable experience of supporting or delivering change
Desirable
- Postgraduate qualification or professional IT certifications
- Project management qualifications or experience
- Experience supporting digital or technology-enhanced learning environments
WHAT WE OFFER
- Competitive Salary dependent on experience
- 25 days annual leave, plus 8 public holiday
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Deputy Head of IT Services employer: GEDU CAREERS
Contact Detail:
GEDU CAREERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of IT Services
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Deputy Head of IT Services role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in IT service delivery and operations management. We want to see how you can bring your expertise to the table and drive continuous improvement in their IT services.
✨Prepare for the Interview
Do your homework on the company and its IT strategy. We recommend preparing some thoughtful questions about their current projects and challenges. This shows you’re genuinely interested and ready to contribute to their digital transformation efforts.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Deputy Head of IT Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant IT service delivery experience and any leadership roles you've had. We want to see how you can support our IT strategy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Deputy Head of IT Services role. Share specific examples of how you've driven service improvement or managed IT projects in the past.
Showcase Your Technical Skills: Don’t forget to mention your technical understanding of IT infrastructure and systems. We’re looking for someone who knows their stuff, so be sure to include any relevant qualifications or certifications you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at GEDU CAREERS
✨Know Your ITIL Inside Out
Since the role heavily involves IT service management frameworks like ITIL, make sure you brush up on your knowledge of ITIL best practices. Be ready to discuss how you've applied these principles in past roles, especially in incident and change management.
✨Showcase Your Leadership Skills
As a Deputy Head, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to motivate staff and drive continuous improvement.
✨Understand the Business Context
Familiarise yourself with Global Banking School's mission and values. Be prepared to discuss how your experience aligns with their goals, particularly in enhancing IT services for both staff and students. This shows that you're not just technically savvy but also understand the bigger picture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in IT operations and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.