At a Glance
- Tasks: Help students with their queries and ensure a smooth experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 € per year.
Department: Customer Services
Location: Leeds
Type of Contract: Permanent / Part-time (24 Hour)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and ‘one-stop shop’ student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Applying sensitivity and discretion when dealing with confidential information and confidently referring more complex issues to specialist staff.
- Responding with speed and accuracy to email, phone, and in-person enquiries.
- Working flexibly as part of the Customer Services Team and being available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (24 Hour) - Leeds employer: GEDU CAREERS
GBS is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture in Leeds. With benefits such as 25 days of annual leave, flexible working options, and a commitment to diversity and inclusion, GBS fosters an environment where employees can thrive both personally and professionally. The role of Customer Service Officer not only allows for meaningful engagement with students but also provides opportunities for career development through tuition reimbursement and a rewarding recognition programme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (24 Hour) - Leeds
✨Tip Number 1
Get to know the company! Research GBS and its values, especially their commitment to changing lives through education. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to engage effectively with students and staff. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your capability to handle the challenges that come with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the GBS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer (24 Hour) - Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Communication Skills:Since this role requires exceptional written communication, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your ability to engage effectively with students and staff.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or provided support, showcasing your problem-solving skills and attention to detail.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GEDU CAREERS
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission, values, and the courses they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial when responding to student enquiries.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues efficiently. Be ready to discuss your approach to problem-solving, especially in high-pressure situations. Highlight your ability to analyse problems and implement effective solutions, as this aligns perfectly with the role's requirements.
✨Prepare for Flexibility Questions
Since the role may require evening and weekend work, be prepared to discuss your availability and willingness to adapt. Show that you're flexible and can manage competing demands while maintaining a high standard of service, which is essential for the Customer Services Team.
