Wellbeing Support Assistant in Birmingham

Location: Birmingham (On-site)

Type of Contract: Permanent

Working Pattern: Full Time - 40hrs Per Week

About GBS: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

GBS' Vision: Changing lives through education.

What The Team Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promoting a safe, inclusive environment to help students succeed both personally and academically.

The role: The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. The Wellbeing Support Assistant will be the gatekeeper for new welfare referrals, book initial meetings, and is expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality welfare service is provided to students.

We are unable to offer sponsorship for this position.

ROLE and RESPONSIBILITIES:

• To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
• Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with within a timely manner.
• To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
• Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
• To provide immediate assistance to students on a drop-in and appointment basis.
• Prepared to travel to other campuses as the need arises.
• To use initiative when dealing with problems and issues arising and take responsibility for follow-up actions.
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Ensure accurate input of student data following referral.
• Provide advice and guidance on wellbeing services to students.
• To provide activity reports to the Regional Wellbeing Manager.
• Prepare data for partnerships in relation to student referrals and learning adjustments.
• Monitor the welfare email inbox, ensuring students are responded to in a timely manner.
• Handle telephone enquiries from students, independently and in a timely and professional manner.
• Support Wellbeing Officers with offering support to students when required.
• Provide overall clerical support to the whole wellbeing department.
• Assist the Team with face-to-face events across campuses when required.

ESSENTIAL SKILLS and EXPERIENCE:

• Degree or relevant professional qualification.
• Some experience working in Higher Education.
• Experience in Mental Health First Aid.
• Experience of working effectively in a multi-disciplinary environment.
• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Confident user of the Microsoft Office package.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
• Ability to work under pressure.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• A methodical and organised approach to work with a high level of accuracy and an eye for detail.
• Committed to working as part of a team.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

DESIRABLE SKILLS and EXPERIENCE:

• General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of welfare processes in contributing to overall student experience.
• Demonstrable experience of the workings of a Welfare or related team.
• Experience in an advisory role.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Experience with student management systems (e.g. SITS, Salesforce, Unit4).
• Ability to manage change and respond positively to new challenges.
• Knowledge of two or more languages.
• Pro-active, responsive, motivated, and approachable.

What We Offer:

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Perks@Work discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.