At a Glance
- Tasks: Lead a team delivering essential services like council tax and welfare support.
- Company: Join a dynamic local government team focused on community welfare.
- Benefits: Enjoy flexible working, generous leave, and access to a pension scheme.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: IRRV Technician qualification preferred, but training is available for eager learners.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an enthusiastic, customer-focused individual to join the Revenues and Welfare Services team as a Team Leader. This is an excellent opportunity to play a key role in delivering vital frontline services to residents, overseeing the administration of council tax, business rates, invoice recovery, and welfare support, while contributing to the continued success of a high-performing service.
The position offers flexible, hybrid working, combining time in the office with remote working to support both effective service delivery and a healthy work-life balance. As Team Leader, you will be instrumental in leading and developing your team, ensuring high standards of performance, compliance with legislative requirements, and a strong commitment to excellent customer service and financial sustainability.
This role is ideal for candidates who already hold the IRRV Technician (Level 3) qualification in Council Tax and Welfare/Benefits. However, we also welcome applications from individuals who are looking to progress their career, as support and training can be provided to achieve this qualification.
Starting salary will be dependent on experience and qualifications.
Benefits:- Flexible working arrangements
- Generous annual leave
- Access to the Local Government Pension Scheme
- Significantly discounted membership at Gedling’s leisure centres
- Employee Assistance Programme offering confidential support on financial, legal, and wellbeing matters
- Range of retail discounts
Revenues & Welfare Services Team Leader employer: Gedling Borough Council
Join our dynamic Revenues and Welfare Services team as a Team Leader, where you will have the opportunity to make a meaningful impact on the lives of residents while enjoying a supportive and flexible work environment. We prioritise employee growth with comprehensive training opportunities, generous annual leave, and access to the Local Government Pension Scheme, all within a culture that values excellent customer service and teamwork. Our hybrid working model ensures you can maintain a healthy work-life balance while contributing to a high-performing service.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Welfare Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues and Welfare Services team. A friendly chat can give us insider info on what they value in a candidate and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of council tax and welfare support. We want to show that we’re not just passionate but also knowledgeable about the services we’ll be leading.
✨Tip Number 3
Showcase our leadership skills! Think of examples where we’ve successfully led a team or improved customer service. This is our chance to shine and demonstrate how we can contribute to a high-performing service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Revenues & Welfare Services Team Leader
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see how excited you are about the role and how you can contribute to our team’s success!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in revenues and welfare services. We love seeing how your skills align with what we’re looking for!
Highlight Leadership Skills:As a Team Leader, showcasing your leadership experience is key. Share examples of how you've successfully led teams or projects in the past, and how you can bring that expertise to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Gedling Borough Council
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Team Leader role. Familiarise yourself with council tax, business rates, and welfare support. Being able to discuss these topics confidently will show your enthusiasm and understanding of the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to achieve high standards. This is your chance to demonstrate your ability to develop others and maintain performance.
✨Customer Service is Key
Since this role is customer-focused, be ready to share experiences where you provided excellent service. Highlight any strategies you used to resolve issues or improve customer satisfaction, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
