At a Glance
- Tasks: Lead a team delivering essential services like council tax and welfare support.
- Company: Join a dynamic local government team focused on community welfare.
- Benefits: Enjoy flexible working, generous leave, and access to a pension scheme.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: IRRV Technician qualification preferred, but training is available for eager learners.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an enthusiastic, customer-focused individual to join the Revenues and Welfare Services team as a Team Leader. This is an excellent opportunity to play a key role in delivering vital frontline services to residents, overseeing the administration of council tax, business rates, invoice recovery, and welfare support, while contributing to the continued success of a high-performing service.
The position offers flexible, hybrid working, combining time in the office with remote working to support both effective service delivery and a healthy work-life balance.
As Team Leader, you will be instrumental in leading and developing your team, ensuring high standards of performance, compliance with legislative requirements, and a strong commitment to excellent customer service and financial sustainability.
This role is ideal for candidates who already hold the IRRV Technician (Level 3) qualification in Council Tax and Welfare/Benefits. However, we also welcome applications from individuals who are looking to progress their career, as support and training can be provided to achieve this qualification.
Starting salary will be dependent on experience and qualifications.
Benefits- Flexible working arrangements
- Generous annual leave
- Access to the Local Government Pension Scheme
- Significantly discounted membership at Gedling’s leisure centres
- Employee Assistance Programme offering confidential support on financial, legal, and wellbeing matters
- Range of retail discounts
Revenues & Welfare Services Team Leader in Arnold employer: Gedling Borough Council
Join our dedicated Revenues and Welfare Services team, where you will not only lead a passionate group of professionals but also make a meaningful impact on the lives of residents. With flexible hybrid working options, generous annual leave, and access to the Local Government Pension Scheme, we prioritise your work-life balance and wellbeing. Our commitment to employee growth means you'll receive support and training to advance your career, making this an excellent opportunity for those looking to thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Welfare Services Team Leader in Arnold
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues and Welfare Services team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of council tax and welfare support. Show us you’re not just a candidate, but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 3
Don’t forget to highlight your leadership skills! As a Team Leader, we want to see how you’ve successfully managed teams in the past and how you plan to develop your future team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Revenues & Welfare Services Team Leader in Arnold
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see how excited you are about the role and how you can contribute to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in revenues and welfare services. We love seeing how your skills align with what we’re looking for!
Highlight Leadership Skills:As a Team Leader, showcasing your leadership experience is key. Share examples of how you've successfully led teams or projects in the past, and how you can bring that to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Gedling Borough Council
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Team Leader role. Familiarise yourself with council tax, business rates, and welfare support. Being able to discuss these topics confidently will show your enthusiasm and understanding of the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to achieve high standards. This is your chance to demonstrate your ability to develop others and maintain performance.
✨Customer Service is Key
Since this role is customer-focused, be ready to share your experiences in delivering excellent customer service. Highlight specific instances where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows that you're genuinely interested in the position and eager to contribute to the team's success.
