At a Glance
- Tasks: Lead and develop a team in the travel industry, ensuring top-notch customer service.
- Company: Established travel business with a focus on team collaboration and growth.
- Benefits: Competitive salary, hybrid working, up to 25 days' leave, and birthday off.
- Other info: Opportunities for travel and professional development in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the travel sector.
- Qualifications: Experience in operations and people management within educational or group travel.
The predicted salary is between 29700 - 36300 £ per year.
Gecko Travel Recruitment are working with an established travel business who are recruiting an Operations Manager to join their team.
The Role:
As Operations Manager, you will lead, manage and develop a team of Senior Delivery Executives, overseeing operational performance, workload and resource planning. You will ensure consistently high standards of customer service and operational delivery, while supporting with complex customer issues and driving improvements across the Delivery function.
You Will Have:
- Strong operational experience within educational or group travel
- Proven people management experience, with the ability to coach, develop and lead through others
- Experience managing team performance against objectives and KPIs
- Excellent organisational and planning skills, with the ability to manage workload and priorities in a fast-paced environment
- Strong problem-solving and decision-making skills, with experience handling complex customer and operational issues
- A proactive approach to improving processes, systems and ways of working
- Good commercial awareness
Additional Info:
- Salary depending on experience
- Hybrid working with a minimum of three days per week in the East Sussex office
- Up to 25 days' annual leave depending on service
- Birthday day off
- Learning and development opportunities
- Opportunities to travel and experience tours first-hand
- Occasional UK and overseas travel may be required
Apply with your CV quoting GTR1904 or visit:
Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, thank you for applying and please keep an eye on our website for future opportunities.
Operations Executive - Travel business employer: Gecko Travel Recruitment
As a leading specialist sports tour operator based in London, we pride ourselves on fostering a vibrant and collaborative work culture that values innovation and teamwork. Our employees enjoy competitive benefits, including flexible working arrangements, and ample opportunities for professional growth within the exciting world of motorsport travel. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our clients.
