At a Glance
- Tasks: Handle guest inquiries and ensure top-notch service in a dynamic travel environment.
- Company: Award-winning cruise company based in London with a vibrant team culture.
- Benefits: Competitive salary, commission, hybrid work, generous leave, and private health insurance.
- Other info: Flexible shifts, work from home on weekends, and great career growth opportunities.
- Why this job: Join a passionate team and make guests' travel experiences unforgettable.
- Qualifications: 12 months of customer service experience in the travel industry required.
The predicted salary is between 23850 - 29150 £ per year.
Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Guest Services Executive to join their team on a permanent basis.
The Role:
As Guest Services Executive, you will be responsible for handling all pre and post cruise inquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations. Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.
You Will Have:
- Ensuring a high standard of guest service and communication is consistently delivered
- Handling enquiries via telephone, letters and email
- Demonstrating a sense of urgency and prioritising correspondence as required
- Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction
- Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business
Additional Info:
- Salary circa £26,500 plus commission and incentives
- Hybrid working model after initial training period of approximately 2 months
- Flexibility to work shift patterns between the hours of 08:00am and 8.00pm
- 5 days out of 7 on a rotational basis including weekends
- Weekends can be worked from home
- Generous annual leave entitlement
- Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining
Apply with your CV quoting GTR1912. If you don't hear from us within 14 days, unfortunately your application hasn't been successful this time.
Guest Services Executive in Hillside employer: Gecko Travel Recruitment
As a leading specialist sports tour operator based in London, we pride ourselves on fostering a vibrant and collaborative work culture that values innovation and teamwork. Our employees enjoy competitive benefits, including flexible working arrangements, and ample opportunities for professional growth within the exciting world of motorsport travel. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our clients.
