At a Glance
- Tasks: Handle guest inquiries and ensure top-notch service in a dynamic travel environment.
- Company: Award-winning cruise company based in London with a vibrant team culture.
- Benefits: Competitive salary, commission, hybrid work, generous leave, and private health insurance.
- Other info: Flexible shift patterns and exciting company perks await you!
- Why this job: Join a passionate team and make guests' travel experiences unforgettable.
- Qualifications: 12 months of customer service experience in the travel industry required.
The predicted salary is between 26500 - 26500 £ per year.
Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Guest Services Executive to join their team on a permanent basis.
The Role: As Guest Services Executive, you will be responsible for handling all pre and post cruise inquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations. Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.
You Will Have:
- Ensuring a high standard of guest service and communication is consistently delivered
- Handling enquiries via telephone, letters and email
- Demonstrating a sense of urgency and prioritising correspondence as required
- Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction
- Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business
Additional Info:
- Salary circa £26,500 plus commission and incentives
- Hybrid working model after initial training period of approximately 2 months
- Flexibility to work shift patterns between the hours of 08:00am and 8.00pm 5 days out of 7 on a rotational basis including weekends
- Weekends can be worked from home
- Generous annual leave entitlement
- Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining
Guest Services Specialist employer: Gecko Travel Recruitment
As a leading specialist sports tour operator based in London, we pride ourselves on fostering a vibrant and collaborative work culture that values innovation and teamwork. Our employees enjoy competitive benefits, including flexible working arrangements, and ample opportunities for professional growth within the exciting world of motorsport travel. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gecko Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gecko Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Services Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gecko Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Gecko Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gecko Travel Recruitment!
How to prepare for a job interview at Gecko Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
