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- Tasks: Provide top-notch customer service via phone, email, and social media.
- Company: Join a rapidly growing travel business in Essex.
- Benefits: Enjoy a permanent position with opportunities for growth.
- Why this job: Be part of a dynamic team that values guest satisfaction and teamwork.
- Qualifications: Experience in handling email inquiries and strong communication skills required.
- Other info: Collaborate with a passionate team to meet administrative deadlines.
The predicted salary is between 28800 - 43200 £ per year.
Gecko Travel Recruitment are thrilled to be working exclusively with this rapidly expanding travel business in Essex who are recruiting a Guest Services Executive to join their team on a permanent basis. As Guest Services Executive you will provide outstanding customer service through the company's multi-channel communication system, including phone, email, and social media. This involves consistently upholding the highest service standards both before and after travel. The ideal candidate will have experience managing large volumes of email enquiries and handling complex administrative tasks. The role: * Delivering exceptional customer service via telephone, email, and social media platforms * Going above and beyond to exceed guest expectations while effectively managing and resolving customer concerns * Effectively communicate with Guests in both verbal and written form * Provide guest communication that upholds the company's standards of promptness and professionalism * Monitor the Guest Services email inboxes to ensure an average response time is maintained * Collaborate efficiently with the Guest Services Team to ensure all administrative deadlines are met promptly and accurately You will have: * Ability to provide outstanding customer care * Previous experience managing large volumes of email enquiries * Excellent telephone communication skills * Microsoft Word and Excel proficiency * Ability to …
Guest Services Executive employer: GECKO TRAVEL RECRUITMENT
Contact Detail:
GECKO TRAVEL RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Familiarize yourself with the company's communication channels. Since the role involves handling customer inquiries via phone, email, and social media, understanding how they operate will give you an edge in demonstrating your readiness to engage with guests effectively.
✨Tip Number 2
Brush up on your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. This will help you articulate your ability to exceed guest expectations during the interview.
✨Tip Number 3
Practice your verbal communication skills. Since excellent telephone communication is crucial for this role, consider doing mock calls with friends or family to refine your ability to handle inquiries professionally and efficiently.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Since proficiency in these tools is required, take some time to familiarize yourself with their features, especially those that can help you manage administrative tasks more effectively.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Services Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service, particularly managing large volumes of email inquiries. Provide specific examples that demonstrate your ability to handle complex administrative tasks.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, make sure to highlight these in your application. Use clear and professional language in your cover letter and ensure your CV is well-structured.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their expectations and express your commitment to providing exceptional customer service.
How to prepare for a job interview at GECKO TRAVEL RECRUITMENT
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to exceed guest expectations, as this aligns perfectly with the role's requirements.
✨Demonstrate Communication Proficiency
Since the role involves multi-channel communication, practice articulating your thoughts clearly and concisely. Be ready to showcase your verbal and written communication skills, perhaps by discussing a challenging email or phone interaction you've handled.
✨Familiarize Yourself with the Company
Research the travel business and understand their values and service standards. This will help you tailor your responses to show that you align with their mission and are committed to upholding their high service standards.
✨Prepare for Administrative Scenarios
Given the emphasis on managing large volumes of email inquiries and administrative tasks, think of examples that demonstrate your organizational skills and ability to handle complex tasks efficiently. Be prepared to discuss how you prioritize and manage your workload.
