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- Tasks: Be the friendly face of our travel business, helping guests with queries via phone, email, and social media.
- Company: Join an award-winning travel company known for its exceptional customer service.
- Benefits: Enjoy a competitive salary, generous travel discounts, and a day off on your birthday!
- Why this job: Make a real difference in guests' travel experiences while working in a supportive team.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Hybrid working model with great training and career growth opportunities.
The predicted salary is between 19800 - 23850 £ per year.
Gecko Travel Recruitment are delighted to be working with an award-winning travel business who are recruiting a Guest Services Executive to join their team.
The Role:
As Guest Services Executive, you will be the first point of contact for guests, handling queries across phone, email and social media. You will deliver exceptional customer support, ensure communication meets brand standards, and respond with empathy and professionalism to resolve issues efficiently. This role also includes participation in the 24/7 emergency support rota.
You Will Have:
- Customer service experience, ideally within the travel industry
- Excellent verbal and written communication skills
- Strong letter-writing and guest correspondence ability
- Calm, patient, and empathetic manner with high discretion
- Confidence using communication platforms and software systems
- Ability to multitask, prioritise and work well under pressure
- Collaborative mindset and confidence dealing with internal and external stakeholders
Additional Info:
- Salary £23,850
- Excellent training provided
- Hybrid working - 3 days in the office in Essex (near Thurrock) and 2 days working from home
- Wednesdays mandatory in the office
- Working pattern: 5 days across Monday-Saturday (09:00-17:30 Mon-Fri, 09:00-17:00 Sat)
- Amazing company benefits including generous travel discounts, incremental annual leave entitlement and day off on your birthday, retail, gym and cinema discounts, health cash back and more.
Apply with your CV quoting GTR1800. If you don't hear from us within 7 days, unfortunately your application hasn't been successful this time.
Guest Services Executive employer: GECKO TRAVEL RECRUITMENT
Contact Detail:
GECKO TRAVEL RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various platforms, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your empathy during interviews. Share examples of how you've handled difficult customer situations in the past. This will demonstrate your ability to connect with guests and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience, especially if it's in the travel industry. We want to see how you've handled queries and resolved issues in the past, so share some examples that showcase your skills!
Nail the Communication Game: Since you'll be the first point of contact for guests, your written communication needs to shine. Use clear, professional language in your application, and don’t forget to show off your letter-writing abilities. We love a good, well-structured email!
Be Yourself!: We’re looking for someone with a calm and empathetic manner, so let your personality come through in your application. Share a bit about how you handle pressure and multitasking, and don’t shy away from showing us your collaborative mindset.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter, and it helps us keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at GECKO TRAVEL RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to customer service and be ready to discuss how your experience aligns with their brand standards.
✨Showcase Your Communication Skills
As a Guest Services Executive, communication is key. Prepare examples of how you've handled customer queries in the past, especially in challenging situations. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Empathy
During the interview, highlight your ability to respond with empathy and professionalism. Share specific instances where you resolved issues for customers, showcasing your calm and patient manner.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about how you would handle various guest situations, especially those that require multitasking and prioritisation.