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- Tasks: Plan and manage group travel arrangements, ensuring a fantastic experience for clients.
- Company: Join a successful independent Tour Operator with a passion for travel.
- Benefits: Enjoy a full-time role with training provided and a supportive office environment.
- Why this job: Perfect entry-level position for travel enthusiasts looking to grow in the industry.
- Qualifications: 12 months of travel industry experience and excellent customer service skills required.
- Other info: Office-based in Altrincham, Monday to Friday, 9am to 5:30pm.
The predicted salary is between 28800 - 43200 £ per year.
Gecko Travel Recruitment are delighted to be working with a highly successful independent Tour Operator who are looking for a Groups Specialist to join their team. The Role: As a Groups Specialist you\’ll be responsible for planning, coordinating, and managing group travel arrangements while delivering an excellent experience for our clients travel agency partners. This role involves handling all aspects of group bookings including flights, accommodations, and transportation, liaising with airlines, and acting as the main point of contact for agents from inquiry to post-travel feedback. The Groups Specialist will prepare tailored quotes and itineraries, ensure accurate confirmations and documentation, manage payments, and proactively identify opportunities for upselling and cross-selling within group travel packages. You will have: * You will have at least 12 months experience working in the travel industry * A good geographical knowledge of the world * Excellent customer service experience * Good telephone manner * Well organised with good attention to detail Additional Information: * Salary depending on experience * Monday to Friday 9am to 5:30pm * Office based in Altrincham * Full training will be provided * Full time, permanent role This is a perfect entry level role for someone wanting to work in the travel industry away from front line sales and more customer service. Apply with your CV quoting GTR1773 If you don\’t hear from us within 7 days, unfortunately your application hasn\’t been successful this time
Groups Specialist employer: GECKO TRAVEL RECRUITMENT
Contact Detail:
GECKO TRAVEL RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in group travel. Understanding what clients are looking for can help you tailor your approach during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the travel industry, especially those who specialise in group bookings. Attend travel fairs or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your experience will show that you understand the importance of client satisfaction in this position.
✨Tip Number 4
Research the company and its offerings thoroughly. Being able to speak knowledgeably about their services and how you can contribute will set you apart from other candidates during the interview process.
We think you need these skills to ace Groups Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved customer service or group bookings. Use keywords from the job description to demonstrate your fit for the Groups Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your organisational skills. Mention specific experiences that relate to planning and managing group travel arrangements, and express your enthusiasm for working with clients and travel agency partners.
Highlight Relevant Skills: In your application, emphasise your geographical knowledge and attention to detail. Provide examples of how you've successfully managed multiple tasks or projects, especially in a customer service context, to show you can handle the responsibilities of the role.
Follow Application Instructions: When applying, ensure you quote the reference GTR1773 as specified in the job listing. This shows attention to detail and ensures your application is directed to the right team.
How to prepare for a job interview at GECKO TRAVEL RECRUITMENT
✨Showcase Your Travel Knowledge
As a Groups Specialist, having a good geographical knowledge of the world is crucial. Brush up on your knowledge of popular travel destinations and current travel trends to impress during the interview.
✨Demonstrate Customer Service Skills
Since excellent customer service experience is essential for this role, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your potential employer that you can deliver an exceptional experience for clients.
✨Be Organised and Detail-Oriented
The role requires strong organisational skills and attention to detail. During the interview, highlight any experiences where you managed multiple tasks or projects simultaneously, ensuring everything was executed flawlessly.
✨Prepare for Scenario Questions
Expect scenario-based questions related to group bookings and client interactions. Think about how you would handle specific situations, such as managing last-minute changes or upselling travel packages, to demonstrate your problem-solving abilities.
