At a Glance
- Tasks: Plan and send engaging CRM email campaigns to boost customer loyalty and sales.
- Company: Join an award-winning travel business with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid working, fabulous travel discounts, and great company perks.
- Other info: Fantastic career development opportunities with exposure to HubSpot and digital campaigns.
- Why this job: Gain hands-on experience in CRM and digital marketing while making a real impact.
- Qualifications: Interest in CRM and marketing, strong Excel skills, and excellent organisational abilities.
Gecko Travel Recruitment are partnering with this award-winning travel business who are recruiting for a CRM Assistant to join their team based in Essex.
The Role:
As CRM Assistant, you will help plan and send CRM email campaigns that keep customers engaged, encourage repeat bookings, and increase extra sales opportunities. You will work closely with internal teams while supporting scheduling, reporting, customer targeting, campaign admin, and supplier coordination to make sure campaigns run smoothly.
You Will Have:
- Some experience or strong interest in CRM, lifecycle marketing, or customer retention
- Basic understanding of email marketing platforms and processes
- Working knowledge of CRM marketing techniques and customer databases
- Strong Excel / Google Sheets skills for reporting and data handling
- Excellent organisational skills with the ability to manage multiple priorities
- Strong attention to detail and awareness of brand consistency
- Good communication skills and ability to build relationships internally and externally
Additional Info:
- Salary circa £24,700
- Hybrid working model
- Fabulous travel discounts
- Great company benefits
- Excellent career development potential with exposure to HubSpot, CRM platforms, and digital marketing campaigns
Apply with your CV quoting GTR1932. Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, thank you for applying and please keep an eye on our website for future opportunities.
CRM Assistant employer: Gecko Travel Recruitment
As a leading specialist sports tour operator based in London, we pride ourselves on fostering a vibrant and collaborative work culture that values innovation and teamwork. Our employees enjoy competitive benefits, including flexible working arrangements, and ample opportunities for professional growth within the exciting world of motorsport travel. Join us to be part of a passionate team dedicated to creating unforgettable experiences for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gecko Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gecko Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gecko Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Gecko Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gecko Travel Recruitment!
How to prepare for a job interview at Gecko Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
