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- Tasks: Issue tickets accurately, manage schedule changes, and support the reservations team.
- Company: Join a well-established travel business with a focus on customer service.
- Benefits: Competitive salary, hybrid working, excellent travel discounts, and additional compensation for out-of-hours support.
- Why this job: Be part of a dynamic team in the travel industry and make a real impact.
- Qualifications: Must be trained on Amadeus or Galileo GDS with strong ticketing knowledge.
- Other info: Enjoy a Monday to Friday role with occasional Saturdays and great career growth.
The predicted salary is between 24000 - 36000 £ per year.
Gecko Travel Recruitment are working with a well-established travel business who are recruiting a Ticketing Executive to join their Reservations Service Team.
PLEASE ONLY APPLY FOR THIS ROLE IF YOU ARE FULLY TRAINED ON AMADEUS OR GALILEO GDS
The Role:
As Ticketing Executive, you will ensure tickets are issued accurately and on time, manage schedule changes efficiently, and provide support across the reservations team. You will monitor queues, process reissues and refunds, assist with fare queries, and ensure all ticketing deadlines and airline guidelines are met, while maintaining a high level of customer service. You will also be required to cover the emergency phone, 2 weeks on, 2 weeks off dealing with calls from passengers who require urgent assistance.
You Will Have:
- Strong fares and ticketing knowledge
- Excellent GDS experience (Amadeus, Galileo or Worldspan)
- Strong attention to detail
- Excellent organisational skills
- Good communication skills
- Customer-focused approach
- Ability to work flexibly, including out-of-hours support on a rota basis
Additional Info:
- Salary circa £30,000 per annum
- Hybrid working based in the Birmingham office
- Out-of-hours support on a rota basis, with additional compensation offered for this
- Excellent travel discounts
- Monday to Friday role with only the occasional Saturday (day off in lieu)
Apply with your CV quoting GTR1826 or visit: www.geckotravelrecruitment.co.uk
If you don't hear from us within 7 days, unfortunately your application hasn't been successful this time.
Flights Executive in Birmingham employer: GECKO TRAVEL RECRUITMENT
Contact Detail:
GECKO TRAVEL RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who know about ticketing roles. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Show off your GDS skills! If you're trained on Amadeus or Galileo, make sure to highlight that in conversations. We all know how crucial these systems are, so let your expertise shine through.
✨Tip Number 3
Prepare for the unexpected! Since this role involves emergency support, think about how you'd handle urgent situations. Practising your responses can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Flights Executive in Birmingham
Some tips for your application 🫡
Show Off Your GDS Skills: Make sure to highlight your experience with Amadeus or Galileo in your CV. We want to see that you're fully trained and ready to hit the ground running!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a polished presentation that reflects your organisational skills.
Tailor Your CV: Customise your CV to match the job description. Use keywords from the listing to show us you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at GECKO TRAVEL RECRUITMENT
✨Know Your GDS Inside Out
Since the role requires strong experience with Amadeus or Galileo, make sure you brush up on your knowledge of these systems. Be prepared to discuss specific scenarios where you've used them effectively, as this will show your expertise and confidence.
✨Showcase Your Attention to Detail
As a Ticketing Executive, accuracy is key. During the interview, highlight examples from your past roles where your attention to detail made a difference. This could be anything from catching errors in ticketing to ensuring compliance with airline guidelines.
✨Demonstrate Customer Service Skills
This position involves a high level of customer interaction, especially when dealing with urgent calls. Prepare to share instances where you've gone above and beyond for customers, showcasing your customer-focused approach and problem-solving abilities.
✨Be Ready for Flexibility Questions
With the role requiring out-of-hours support, be prepared to discuss your availability and willingness to work flexibly. Highlight any previous experiences where you've successfully managed a similar schedule, showing that you're adaptable and committed.
