Adventure Travel Consultant in Newcastle upon Tyne

Gecko Travel Recruitment are delighted to be working with this Specialist Tour Operator who are looking for a Travel Consultant to join their team on a permanent basis. As Travel Consultant you will be dedicated to delivering unforgettable adventure holiday experiences for both new and returning customers. We\'re seeking someone with a passion for travel and/or cycling, alongside strong customer service and sales skills. No prior travel industry experience is required as full training will be provided. The role: * Handling sales enquiries and customer queries via phone, email, and live chat * Managing and processing bookings, including reservations for unconfirmed trips * Proactively following up on sales prospects and opportunities * Finalising trip arrangements with customers, partners, guides, and suppliers * Processing customer balances and payments You will have: * A passion for travel or adventure holidays * Excellent communication skills, both written and spoken * Strong IT literacy and ability to use booking/sales systems * Proven background in sales and/or customer service * High attention to detail with the ability to work under pressure * A proactive, enthusiastic, and professional approach * Previous travel industry experience (advantageous but not essential) Additional Information: * Salary £(phone number removed) (depending on experience) * Fully office-based with some flexibility for hybrid working after induction * Full training and development provided * Monday to Friday, 9:00-17:30 * Staff trips and discounts for you, close friends, and family * Fabulous employee social events * Great company benefits This is a fantastic opportunity to work for a well-established Adventure Tour Operator where there is a real family feel, and where employees are supported, valued, and encouraged to grow