Office & Operations Administrator

Job Title: Office & Operations Administrator
Location: Edinburgh (Hybrid after training)
Contract: 6 months (with a view to permanent)
Salary: From real Living Wage (DOE)

About Us

At Gecko Glazing, we\’re on a mission to make homes across the UK warmer, quieter, and more energy efficient—without compromising their character. Our innovative secondary glazing system is handmade in Edinburgh and designed to fit seamlessly into existing sash windows—no tools, no mess, no compromise.

We\’re growing fast and looking for an organised, friendly, and capable Office & Operations Administrator to keep our office running smoothly and make sure every customer gets a great experience.

The Role

This is a varied, hands-on office role combining admin, operations, and customer support. You\’ll be the first point of contact for customers—handling inbound calls, sending quotes, processing small orders, and helping keep everything running behind the scenes.

You\’ll work closely with our operations, survey, and installation teams to make sure customers are looked after from enquiry to delivery.

Key Responsibilities

• Answer incoming calls and emails with a friendly, professional manner
• Send quotes and invoices using our templates and CRM system (HubSpot – training provided)
• Process small orders and samples via Royal Mail
• Handle general office admin – spreadsheets, filing, printing, and record keeping
• Support the operations manager with scheduling, logistics, and order tracking
• Maintain accurate customer and job information in our systems
• Assist with stock and supplier communication when needed
• Provide great customer service – answering questions and updating customers on their orders

What We\’re Looking For

• Confident and friendly on the phone
• Strong organisational and admin skills
• Good written communication and attention to detail
• Comfortable using email, spreadsheets, and CRM tools (training provided)
• Prior experience in office admin, customer service, or operations support preferred
• Reliable, proactive, and able to manage your own workload
• Team player who enjoys helping things run smoothly

What We Offer

• Competitive salary (from real Living Wage)
• 6-month contract with potential for a permanent role
• Full training on our products and systems
• Supportive, close-knit team in a growing green business
• Hybrid working option after training
• Opportunity to grow into an Operations or Office Management role

To Apply

Click Apply Now on Indeed with your CV and a short note telling us why you\’re a great fit for Gecko.

Job Type: Temp to perm
Contract length: 6 months

Pay: From £26,208.00 per year

Benefits:

• Work from home

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Edinburgh EH11 2NN