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For Companies At a Glance
- Tasks: Provide top-notch IT support and help improve our tech environment.
- Company: Join a passionate bakery team dedicated to making great bread accessible.
- Benefits: Enjoy competitive pay, health perks, and free delicious bread!
- Why this job: Grow your IT skills while making a real impact in a dynamic industry.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Full training provided with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support Engineer will provide high-quality IT support across the business while developing skills in systems, infrastructure, and security. The role will serve as a key point of contact for IT support queries and will contribute to ongoing maintenance, security, and improvements to the IT environment. This is a development-focused role designed to grow into broader systems and infrastructure responsibilities over time. The business operates in a fast-paced manufacturing environment, requiring flexibility, adaptability, and a strong customer service mindset.
Responsibilities
- IT Support & Customer Service: Provide 1st/2nd line IT support to users across the business (on-site & remote); log, prioritise, and resolve IT support tickets within SLA; assist with onboarding and offboarding of staff, including account setup and access management; troubleshoot hardware, software, and connectivity issues.
- Systems, Security & Infrastructure Support: Assist with patch management across endpoints and servers; perform backup checks, monitoring, and basic restore activities; support routine network and firewall configuration changes under guidance; assist with cyber security improvements and best practices; assist with asset management, documentation, and change records.
- Projects & Continuous Improvement: Assist with system improvements, standardisation, and operational efficiency initiatives.
- Flexibility & Out-of-Hours Support: The role requires a degree of flexibility and occasional out-of-hours support to assist with planned system changes, upgrades, or incident response.
What we’re looking for
Essential
- Experience in an IT support or technical support role
- Strong customer service skills, with the ability to communicate effectively and professionally with users at all levels
- Experience with AD, Group Policy, Microsoft 365 (including Intune)
- Basic understanding of networking concepts (IP, DNS, DHCP)
- Willingness to learn systems administration, security, and infrastructure technologies
- Driving License
Desirable
- Experience working in manufacturing environments
- Exposure to network security concepts
- Experience with technologies such as: Microsoft 365, including Intune; FortiGate; NGAV (e.g. CrowdStrike, SentinelOne, Microsoft Defender); Cisco; Paxton; Any experience supporting macOS, iOS, or Apple devices
Knowledge/Qualifications
- ITIL Foundation (advantageous)
- CompTIA qualifications (advantageous)
- Microsoft certifications (advantageous)
All applicants must have the right to work in the UK, at point of interview, and for the tenure of employment contract. As part of the recruitment process, you will be asked to provide documented evidence of your eligibility to work in the UK. If you have not heard from us within seven days, unfortunately you have not been successful on this occasion, but we wish you every success in your search for a new position.
IT Support Engineer in Sileby employer: Geary's Bakeries Ltd
Contact Detail:
Geary's Bakeries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Sileby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online resources to get comfortable with the questions you might face.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website to showcase them. This is a great way to demonstrate your technical abilities and passion for IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Support Engineer in Sileby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills: Don’t forget to mention your technical skills, especially with tools like Microsoft 365, AD, and any networking knowledge. We love seeing candidates who are eager to learn and grow in their tech journey!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us. Good luck!
How to prepare for a job interview at Geary's Bakeries Ltd
✨Know Your Tech
Brush up on your knowledge of Active Directory, Group Policy, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with hardware and software.
✨Customer Service is Key
Since this role requires strong customer service skills, think of examples where you've successfully resolved user issues. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users at all levels.
✨Flexibility Matters
Be prepared to discuss your availability for out-of-hours support and how you handle unexpected challenges. Share any experiences where you've had to adapt quickly in a fast-paced environment, especially in IT support.
✨Show Your Willingness to Learn
This role is development-focused, so express your eagerness to learn about systems administration, security, and infrastructure technologies. Mention any relevant courses or certifications you're pursuing, like ITIL or CompTIA, to show your commitment to growth.
